BRIANNA DIAH
Northside Hospital Outpatient Surgery Center
Holly Springs,GA
15
years of professional experience
Patient-focused healthcare professional with experience in scheduling, patient access clinical support, and customer service. Proven ability to manage high-volume environments, Verify insurance eligibility, prior authorizations, Coordinate care and deliver compassionate, efficient services while maintaining strict HIPAA compliance.
Work History
Scheduler Secretary
11 Months- Schedule outpatient surgical procedures across multiple specialties
- Verify insurance and obtain prior authorizations
- Communicate pre-op instructions and confirm appointments
- Collaborate with clinical staff to ensure accurate scheduling and documentation
Patient Access Representative
2 Years 1 Month- Registered patients for emergency, inpatient, and outpatient services
- Verified insurance eligibility and collected co-pays/deductibles
- Ensured accurate data entry and explained financial responsibilities
- Supported patients through the registration process
Front Desk Associate
1 Year 9 Months- Coordinated patient scheduling, check-in, check-out, and billing payments
- Verified insurance eligibility and completed prior authorizations for procedures and visits
- Gathered patient forms and insurance cards for billing and claims processing
- Received, recorded, and filed payments via cash, check, and credit card
- Scheduled appointments and conducted reminder calls to reduce no-shows
CNA / Front Desk Assistant
10 Months- Obtained vital signs and medical histories
- Assisted physicians with outpatient procedures
- Verified insurance and coordinated referrals
Clinical Care Partner
4 Months- Assisted patients with bathing, dressing, toileting, eating, and transferring
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations,administering treatments and evaluating patient needs.
Certified Nursing Assistant / Home Health Aide
4 Years 6 Months- Provided in-home care for elderly patients, assisted with ADLs
- Monitored and reported patient condition
Education
CNA / PCT Certificate
High School Diploma
Associate of Applied Science - Healthcare Management
Expected
Skills
Insurance verification
Customer service
Patient registration
Attention to detail
EHR Systems (Epic
Cerner
eClinicalworks)
Prior authorization
HIPAA compliance
Computer skills
Strong work ethic
CPT /ICD-10 / Medical TerminologyKnowledge
Timeline
Scheduler Secretary
Northside Hospital Outpatient Surgery Center
07.2025 - CurrentRead More
Patient Access Representative
Northside Hospital
06.2023 - 07.2025Read More
Front Desk Associate
Palm Beach Orthopedic Institute
02.2021 - 11.2022Read More
CNA / Front Desk Assistant
Kennestone Family Medicine
01.2016 - 11.2016Read More
Clinical Care Partner
Wellstar Windy Hill Hospital
09.2015 - 01.2016Read More
Certified Nursing Assistant / Home Health Aide
Home Healthcare
03.2011 - 09.2015Read More
Georgia Northwestern Technical College
Associate of Applied Science from Healthcare Management
Read More
Wheeler High School
High School Diploma
Read More
Cumberland Medical
CNA / PCT Certificate
Read More