Ana Gallardo
Phoenix,AZ
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
11
11
years of professional experience
Work History
Lead Medical Secretary/Surgery Scheduler
Barrow Brain and Spine
Phoenix, AZ
11.2019 - 07.2022
- Makes certain all initial consultations, pertinent notes, lab slips, radiology and pathology reports are appropriate for surgery scheduling.
- Instructs patients of tests and procedures, appointments, check-in locations and other general information in a professional and courteous manner and in accordance with policies and procedures.
- May coordinates hospital admissions and communicates with patient as appropriate.
- Accurately coordinates surgery in accordance with computer system protocol, CPT criteria, and regulatory guidelines and ensure completion of billing documentation.
- Responds to telephone messages and informs patients as needed.
- Schedules surgical appointments and immediately enters appointment date and time into the EMR and physician personal calendar.
- Responsible for knowing the physician's personal schedule and coordinating it with the clinical and surgical schedules.
- Retrieves authorization from insurance carrier for surgeries and office visits if applicable.
- Enters office and surgical appointments directly into Centricity.
- Coordinates referrals for patients through insurance and other physicians’ offices and schedules outpatient testing.
- Conducts reminder calls to all patients.
- Tracks incoming scans for film reviews for upcoming consultations or office visits.
- Working knowledge of ICD-10 and CPT coding.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
Billing/Front Desk/OB Coordinator
Estrella Women's Health Center
Phoenix, AZ
02.2014 - 08.2019
- Responsible for obtaining prior and ongoing authorizations in a timely manner for imaging, procedures, and deliveries.
- Contacting insurances for eligibility, benefits, network and claim status or discrepancies.
- Reviewing and transmitting claims.
- Researched and resolved billing issues efficiently.
- Check in and check out patients in a timely manner.
- Collecting outstanding payments or time of service copayments.
- Answering phones
- scheduling
Front Desk/Medical Records/Referrals
Med Cure Internal Medicine
Goodyear, AZ
06.2011 - 05.2013
- Answered incoming calls, directed them to appropriate personnel and took messages
- Registering and scheduling patients
- collecting payments
- Completed referrals to specialist if requested by providers
- Medical records-Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Phoenix06-2023
Skills
- Bilingual
- Customer Service
- Patient Scheduling
- Critical thinking abilities
- Electronic Recordkeeping
- Office reception
- Current Procedural Terminology (CPT)
- Medical Records Management
- EMR Updating
- Insurance Verification
- Billing support
- Insurance pre-certifications
- Referral Verification
- Data Entry
- Time Management
- Critical Thinking
- Office Management
- Attention to Detail
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Lead Medical Secretary/Surgery Scheduler
Barrow Brain and Spine
11.2019 - 07.2022
Billing/Front Desk/OB Coordinator
Estrella Women's Health Center
02.2014 - 08.2019
Front Desk/Medical Records/Referrals
Med Cure Internal Medicine
06.2011 - 05.2013
GED -
Maricopa Community Colleges - Rio Salado Community College
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