Dalia Rostas
Dacula,GA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries, and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures, and standards.
Overview
9
9
years of professional experience
Work History
Secretary/scheduler
Northside Hospital
Lawrenceville, GA
08.2023 - Current
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled and confirmed appointments.
- Requested orders from doctors' offices in a timely manner.
Patient Care Coordinator/MA
Comprehensive Primary Care
Lawrenceville, GA
02.2021 - Current
- Scheduled appointments for patients via phone and in person
- Measured vital signs and took medical histories to prepare patients for examination
- Labeled and completed lab requisitions using ICD and CPT coding
- Administered rapid tests for COVID and strep to help clinical staff assess conditions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Collaborated with outpatient facilities to facilitate orders and referrals
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Front Desk Receptionist
Kidney Hypertension
Lawrenceville, GA
09.2018 - 01.2021
- Received incoming calls and coordinated with staff to fulfill patient requests
- Scheduled appointments and maintained calendars
- Collect copays/deductibles/balances
- Insurance verifications and coordination in the pre-certification process for procedures done in the office
- Completed basic bookkeeping and patient document filing.
Retail Sales Associate
American Eagle Outfitters, Inc
Buford, GA
08.2015 - 03.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Initiated friendly conversation with customers to determine level of assistance required.
Education
High School Diploma -
Dacula High School
Dacula, GA05.2015
Some College, Gwinnett Technical College
Skills
- Strategic Planning
- Customer Service/Patient Care Coordination
- Verbal and Written Communication
- Versed in Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Patient Care Coordination
- Explaining Policy and Procedures
Timeline
Secretary/scheduler
Northside Hospital
08.2023 - Current
Patient Care Coordinator/MA
Comprehensive Primary Care
02.2021 - Current
Front Desk Receptionist
Kidney Hypertension
09.2018 - 01.2021
Retail Sales Associate
American Eagle Outfitters, Inc
08.2015 - 03.2018
High School Diploma -
Dacula High School
Some College, Gwinnett Technical College
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