Brianna Diaz
Columbus,GA
Summary
Solutions-oriented engineering professional with strong understanding of product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Social Economic position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Videographer/ Hybrid Technical Reporter
Tisa Legal Media
01.2020 - Current
- Troubleshot and diagnosed Adobe, Excel, OBS, Teams, and Zoom equipment issues, quickly made plans for repairs and monitored use to rectify issues.
- Planned several video and written projects from beginning to end, focusing on timelines, budgets and mechanical feasibility.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
- Reviewed designs and counseled clients on courses of action to remedy issues while staying under-budget and sticking to timelines.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed customer service scorecards to measure customer service performance.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaborated with cross-functional teams for smooth running of customer service operations.
Education
Bachelor of Science - Sociology
Columbus State University
Columbus, GA06.2023
Skills
- Exceptional Customer Service
- Customer Satisfaction
- Excellent Communication
- Self-Motivated
- Teamwork and Collaboration
- Clerical Support
- Behavior Modification
- Social Behaviors
- Positive Reinforcement Strategies
- Social Studies
- Microsoft Word
- Adobe Illustrator
Accomplishments
- National Honor Society
- Scholarship Student
Timeline
Videographer/ Hybrid Technical Reporter
Tisa Legal Media
01.2020 - Current
Bachelor of Science - Sociology
Columbus State University