Brianna DiOssi
Montclair,Ca
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
18
18
years of professional experience
Work History
Caregiver
Direct Patient Care
09.2021 - 09.2023
- Therapeutic and memory care, mobility assistance, social and physical activities
- Maintained proper hygiene standards, bathing, dressing, grooming, toileting
- Scheduled & transported patients to doctor’s appointments
- Administered medication according to physician’s instructions
- Food shopping & preparation according to individual diet plan
- General housekeeping, including laundry
- Companionship, family and emotional support.
Claim Processing Specialist Auto & Property
Allstate Insurance Company
07.2005 - 08.2020
- Analyzed claims to determine the extent of company's liability, made approval or denial decisions
- Negotiated settlements with claimants in accordance with policy provisions
- Trained and mentored new hires
- Managed a high-volume workload within a deadline driven environment
- Consistently met performance benchmarks
- Answered inquiry calls, providing status of coverage and payments for auto, and homeowner losses
- Arranged mitigation and repair services
- Completed rental coordination for housing or vehicle’s during repairs
- Organized housing and additional living expense receipts; requested and processed payments via the customers preference
- File closures; resolved complex claims processing issues
- Identified subrogation potential in efforts to recover company funds
- Distinguished performance award recipient 2009 & 2016, recognition of outstanding metrics and customer service.
Education
Skills
- Claims Handling
- Policy Interpretation
- Confidential Records Management
- Communication
- Team Oriented
- Problem Solving
- Time Management
- Dependable and Responsible
- Respectful and Compassionate
- Multitasking and Organization
- Strong Ethics
Timeline
Caregiver
Direct Patient Care
09.2021 - 09.2023
Claim Processing Specialist Auto & Property
Allstate Insurance Company
07.2005 - 08.2020
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