Brianna Dobbins
Houston,Texas
Summary
Ambitious and personable Retail Sales Manager with 10+ years of selling experience. Expert at keeping up in high-volume sales environments while maintaining an exceptional customer experience. Well-rounded individual when it comes to managing grade A performers on the sales floor. Natural relationship builder known for building long-term and repeat clientele. Continuously recognized as a top-performer, both locally and regionally.
Overview
12
12
years of professional experience
Work History
Retail Store Manager
T-Mobile
Katy, TX
03.2025 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Set and held employees to daily and monthly goals
- Held each mobile expert accountable for their performance and growth weekly with 1w1s
- Analyzed sales data to identify trends, guiding strategic merchandising decisions to optimize store layout.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
In Home Expert
AT-T Corporate
Houston, Texas
04.2024 - 03.2025
- Upsell ATT products / Services.
- Right fit each customer to provide a solution while adding value.
- Keep company car presentable at all times.
- Ensure my inventory is accounted for daily.
- Make sure all metrics are being monthly; ensure all I’m running a smooth business.
Sales Representative/ Closer
On Point Solar Power
Texarkana, Texas
04.2023 - 03.2024
- Knock doors consistently.
- Demonstrate excellent customer service at all times.
- Be Knowledgeable of the products.
- Generating proposals to close on solar deals that right fit each customer
- Working cold/hot leads. Following up.
Retail Store Manager
T-Mobile
Houston, Texas
03.2020 - 03.2023
- Ensure all my employees know how to get paid.
- Delegate daily tasks amongst all employees on the clock.
- Keep up with the growth of each of my employees.
- Ensure all inventory is accounted for daily.
- Make sure all store goals are being obtained monthly; ensure all experts are driving sales.
Assistant Store Manager
T-Mobile
Houston, Texas
06.2018 - 03.2020
- Implement & stay on top of promotions to increase store revenue.
- Evaluate sales personnel monthly and discuss target goals.
- Recruit, interview, and hire all sales personnel.
- Build loyal clientele through high-level of customer satisfaction.
- Train & prepare all new employees.
- Supervise a team of 7/8 employees.
- Handle all payroll and bookkeeping functions.
- Create schedule and consider all time-off request.
B2B specialist (Business assistant Manager)
T-Mobile
Houston, Texas
05.2017 - 03.2018
- Develop T-Mobile for business sales competitions to boost revenue each quarter.
- Evaluate sales personnel monthly and discuss target goals with RSMs & DMs. Managed 2 districts: 15 stores.
Mobile Associate
T-Mobile
08.2015 - 05.2017
- Provide exceptional customer service to all incoming clients.
- Generate additional revenue through upselling or add-on package selling!
- Diffuse intense customer situations to maintain a high-level of satisfaction.
Server and Trainer
Buffalo Wild Wings
Houston, Texas
03.2014 - 08.2015
- Guide customers through all menus, demonstrating advanced knowledge of specifics.
- Anticipate and address customer needs.
- Deliver exceptional, friendly service.
- Train new servers on expectations and procedures.
Education
Psychology & communications
Prairie View Agricultural and Mechanical University
Prairie View, TexasBasics
Lone star College
Houston, TexasReal Estate courses
Real Estate School
Houston, Texas06.2021
Skills
- Customer service
- Management
- Training & Development
- Sales
- Scheduling
- Highly motivated
- Sales growth
- Coaching and mentoring
- Sales leadership
- Strategic planning
- Reporting
- Multitasking and organization
- Delegating work
Accomplishments
- 3x Presidents Club winner : Bahamas 19’, Jamaica 21’, Los Cabos 22'
- Apart of the HIT squad (Flew out to train upcoming stores in Northeast & Northwest region.) Philadelphia & New Jersey!
- Q4 Triple Crown winner
Languages
English
Advanced-Spanish
Timeline
Retail Store Manager
T-Mobile
03.2025 - Current
In Home Expert
AT-T Corporate
04.2024 - 03.2025
Sales Representative/ Closer
On Point Solar Power
04.2023 - 03.2024
Retail Store Manager
T-Mobile
03.2020 - 03.2023
Assistant Store Manager
T-Mobile
06.2018 - 03.2020
B2B specialist (Business assistant Manager)
T-Mobile
05.2017 - 03.2018
Mobile Associate
T-Mobile
08.2015 - 05.2017
Server and Trainer
Buffalo Wild Wings
03.2014 - 08.2015
Basics
Lone star College
Psychology & communications
Prairie View Agricultural and Mechanical University
Real Estate courses
Real Estate School