Rekiesha Ellis
Laveen,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Prior Authorization Technician
Centene, Superior Health Services
11.2017 - Current
- Verified eligibility and compliance with authorization requirements for service providers.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Administration Assistant
Mountain View Church Of God In Christ
01.2006 - Current
- Directed promotion and brand loyalty efforts to build direct relationships with community.
- Compiled financial data to comply with budget.
- Answered multi-line phone system, routing calls, delivering messages to leaders and greeting visitors.
- Received and sorted incoming mail and packages to distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior leaders.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Quality Production Lead
Humana
06.2012 - 03.2017
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Trained workers in proper operation, calibration and maintenance of production line equipment.
- Handled production line documentation for waste, downtime and output.
- Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Coordinated effective schedules for production employees.
Pharmacy Technician
Fry’s Food & Drug
05.2010 - 03.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Developed and implemented improvements to pharmacy organization system.
Pharmacy Technician
Express Scripts Inc
08.2004 - 10.2006
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZCertificate of Completion - Pharmacy Technician
Arizona College of Allied Health
Phoenix, AZSkills
- Workflow Optimization
- Problem-Solving Skills
- Telephone Etiquette
- Multitasking Capabilities
- Attention to Detail
- Resource Management
- Teamwork Orientation
- Vendor Management
- Stakeholder Engagement
Timeline
Prior Authorization Technician
Centene, Superior Health Services
11.2017 - Current
Quality Production Lead
Humana
06.2012 - 03.2017
Pharmacy Technician
Fry’s Food & Drug
05.2010 - 03.2012
Administration Assistant
Mountain View Church Of God In Christ
01.2006 - Current
Pharmacy Technician
Express Scripts Inc
08.2004 - 10.2006
Bachelor of Science - Healthcare Administration
Grand Canyon University
Certificate of Completion - Pharmacy Technician
Arizona College of Allied Health
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