Brianna Ellis
Summary
A knowledgeable, detail oriented customer support professional with 5+ years of customer service experience in faced paced environments seeking an opportunity in a team-oriented company. Experienced in customer service, order management and working with cross functional business units in a high volume consumer products environment.
Overview
7
7
years of professional experience
Work History
Call Representative
Arise
03.2019 - 12.2021
- Answered 100+ calls per hour, exceeding target call rates by 16%
- Maintained a professional, friendly demeanor with customer at all times, receiving 100+ positive customer reviews.
- Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty.
- Collaborated with a team of 27+ people.
- Proficient in video conferencing platforms such as Zoom, Microsoft Teams, and Skype, able to communicate with customer across a variety of channels.
Printed Specialties Inc.
08.2018 - 02.2019
- Put together shipments according to paperwork.
- Inspect all incoming merchandise and shipping materials, labeled items for storage shipment.
- Moved merchandise to staging area and routed according to storage or shipment areas, loaded pallets according to sheet outlines.
- Utilize radio-frequency equipment to track movements.
Target
04.2018 - 07.2018
- Helped average of 50 customers per day by responding to inquiries and locating products.
- Recommended alternative merchandise display styles to management, which were implemented and resulted in a 35% improvement in sales.
- Assisted team members when necessary in handling cash registers, reorganizing inventory room, labeling products, unloading merchandise, and cleaning up.
- Improved the shopper to customer conversion rate of the store by 6% by prioritizing customer service of Inbound customers.
Dillard’s INC.
02.2017 - 04.2018
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
- Assist an average of 40 customers per day in finding or selecting items, and providing recommendations which have generated a total of $8K in additional revenue.
- Providing outstanding customer service, receiving 96% in customer service feedback surveys.
Publix Supermarket
06.2015 - 01.2017
- Assisted 50+ daily customers with check out, answering outstanding questions.
- Collaborated with 8 other cashiers, offering assistance to other teammates during busy times.
- Cooperate with the regional manager to champion regional promotions in store.
- Maintain thorough knowledge of the store merchandise.
- Operate POS cash register, handling 92 transactions on average daily, and verify money counts in cash drawers.
Education
High School Diploma -
Osborne High school
High School Diploma -
University of West Georgia
Skills
- Organization
- Creative problem solving
- Customer Relations
- Public speaking
- Decision making
- Time management
- Conflict Resolution
Languages
Spanish: Beginner
Comprehension: Intermediate
Timeline
Call Representative
Arise
03.2019 - 12.2021
Printed Specialties Inc.
08.2018 - 02.2019
Target
04.2018 - 07.2018
Dillard’s INC.
02.2017 - 04.2018
Publix Supermarket
06.2015 - 01.2017
High School Diploma -
Osborne High school
High School Diploma -
University of West Georgia