Michelle Jules
Fort Pierce,Florida
Summary
Dedicated professional with strong personal ethics and integrity. Skilled in providing courteous care and services to clients from diverse backgrounds. Well-spoken with several years of experience supporting companies with customer service inquiries daily. Successful de-escalator, responding to tense situations with calm and empathy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Representative
TTEC
08.2022 - 07.2024
- Answering Phone Calls
- Handling Inquiries
- Customer Service
- Security and Access Control
- Sale insurance
- Help filling claims
Store Management
BURGER KING
06.2019 - 10.2020
- Shift coordinator
- End of day report
- Help customers
- End day inventory
- Hiring processes
Call Representative
IQOR
01.2019 - 06.2019
- Provided customers with product and service information, as well as troubleshooting assistance.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
- Assisted customers with billing disputes or discrepancies in a timely fashion.
- Explained product features, benefits, warranties, and return policies clearly to customers.
- Updated existing customer accounts with new information obtained through conversations.
- Offered alternative solutions where appropriate to resolve customer complaints satisfactorily.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and resolve issues.
Sales Associate
DOLLAR GENERAL
09.2017 - 08.2018
- Cashier
- Make the final report on sales for the day
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure the pricing is correct
- Issue change, receipts, refunds, or tickets
- Count money in cash drawers at the beginning and end of shifts
- Make sales referrals, cross-sell products and introduce new ones
- Greet customers when entering or leaving establishment
- Maintain clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Pleasantly deal with customers to ensure satisfaction
Administrative assistant
Divine Academy Christian School
08.2016 - 08.2017
- Filtered correspondence
- Maintained scheduling and event calendar
- Conducted searches to find needed information
- Purchased School Supplies
- Greeted visitors
- Assisted parents/visitors
- Scheduled meetings and appointment
- Director of the camp
- Responsible for scheduling activity
- Responsible for what comes in and outs
- Marketed for the School
Education
Bachelor Degree - Organizational management
Indian River State College
Vero, Beach10.2024
Medical assistant -
Hollywood Career Institute
Hollywood, Florida06.2020
Associate in Art - Business Accounting
Miami Dade College
Miami, Florida05.2018
High School Diploma -
North Miami Senior High
North Miami, Florida06.2016
Skills
- Critical thinking
- Technical abilities
- Check/Management
- Emotional intelligence
- Management and leadership strength
- Organization
- Time Management
- Team Collaboration
- Writing
- Analytical Skills
Certification
- CPR
- EKG
- Phlebotomy
- OSHA
- HIPAA
- HIV/Aids
Languages
- Creole
- French
- English
Languages
English
Professional
French
Professional
Creole
Professional
Timeline
Call Representative
TTEC
08.2022 - 07.2024
Store Management
BURGER KING
06.2019 - 10.2020
Call Representative
IQOR
01.2019 - 06.2019
Sales Associate
DOLLAR GENERAL
09.2017 - 08.2018
Administrative assistant
Divine Academy Christian School
08.2016 - 08.2017
Bachelor Degree - Organizational management
Indian River State College
Medical assistant -
Hollywood Career Institute
Associate in Art - Business Accounting
Miami Dade College
High School Diploma -
North Miami Senior High
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