Brianna English
Palm Coast,FL
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
7
7
years of professional experience
Work History
Sales Representative
Good Deal Auto Supply
Palm Coast, FL
02.2018 - 07.2019
- Coordinated order fulfillment and inventory replenishment for mechanic shops, handling all billing transactions.
- Ensured timely delivery of orders, enhancing customer satisfaction.
- Resolved customer issues efficiently, contributing to overall satisfaction and retention.
Receptionist/ Office Assistant
Progressive Builders Inc
Palm Coast, Florida
11.2015 - 12.2017
- Completed day-to-day office duties accurately and efficiently.
- Coordinated payroll processing, maintained accurate records, and facilitated efficient communication between departments.
- Managed incoming phone calls, scheduled job appointments for bidding, and prepared detailed work orders
- Managed invoice processing to ensure timely and accurate financial transactions.
Front Desk Receptionist
Holiday Inn Express Hotel
Palm Coast, Florida
02.2012 - 06.2014
- Handled sensitive information with strict confidentiality standards.
- Processed customer payments through various methods, including credit cards and checks.
- Delivered exceptional customer service by promptly addressing inquiries via phone and email.
- Greeted customers warmly to create a welcoming atmosphere.
- Maintained an organized reception area, ensuring timely attention to all guests.
- Resolved customer complaints efficiently, adhering to established protocols.
- Executed data entry tasks to ensure accurate maintenance of customer records.
- Prepared detailed audit reports at the conclusion of each shift.
- Assist other departments with general housekeeping tasks if needed.
Skills
- Customer service and support
- Problem resolution
- Time management
- Attention to detail
- Positive demeanor
- Multitasking ability
- Leadership skills
- Calmness under pressure
- Dependability and responsibility
- Active listening
- Critical thinking
- Flexibility and adaptability
Timeline
Sales Representative
Good Deal Auto Supply
02.2018 - 07.2019
Receptionist/ Office Assistant
Progressive Builders Inc
11.2015 - 12.2017
Front Desk Receptionist
Holiday Inn Express Hotel
02.2012 - 06.2014