Brianna Esparza
Los Angeles,CA
Summary
Experienced caregiver specializing in patient care and medication administration within IHSS In Home Support Services. Skilled in managing health records and providing emotional support to enhance client well-being. Demonstrated leadership as Stocker/Cashier Team Lead at Dollar Tree, ensuring efficient inventory management and high-quality customer service. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
IHSS In Home Support Services
Los Angeles, California
03.2020 - Current
- Assisted clients with daily living activities and personal care needs.
- Managed medication schedules and ensured timely administration for clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Maintained detailed records of services performed on clients.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Stocker/Cashier Team Lead
Dollar Tree
Pico Rivera, California
01.2020 - 05.2022
- Stocked shelves with merchandise to maintain organized displays.
- Assisted customers in locating products and answering inquiries.
- Sorted returned merchandise for restocking or disposal.
- Maintained work area and kept cash drawer organized.
- Stocked shelves with merchandise to ensure product availability throughout the store.
- Organized backroom inventory for efficient access and restocking procedures.
- Assisted in maintaining store cleanliness and safety standards during overnight shifts.
- Trained new stockers on proper stocking techniques and safety practices.
- Maintained accurate cash register and balanced cash drawers daily.
Customer Service Representative
Jedd 3pl
Rancho Cucamonga, California
04.2018 - 01.2020
- Provided exceptional customer support via phone and email channels.
- Maintained accurate records of customer interactions and transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Phlebotomy License - Phlebotomy
Phlebotomy Training Specialists
Artesia, CA03-2025
Some College (No Degree) - Nursing
Cerritos College
Norwalk, CASome College (No Degree) - Gen Ed
Orange Coast College
Costa Mesa, CASkills
- Patient care
- Medication administration
- Health record management
- Customer service
- Team leadership
- Inventory management
- Phlebotomy procedures
- Blood collection techniques
Certification
- Phlebotomy license
References
References available upon request.
Timeline
Caregiver
IHSS In Home Support Services
03.2020 - Current
Stocker/Cashier Team Lead
Dollar Tree
01.2020 - 05.2022
Customer Service Representative
Jedd 3pl
04.2018 - 01.2020
Phlebotomy License - Phlebotomy
Phlebotomy Training Specialists
Some College (No Degree) - Nursing
Cerritos College
Some College (No Degree) - Gen Ed
Orange Coast College
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