Brianna Farley
Savage,MN
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
6
6
years of professional experience
Work History
INTERIOR DESIGN CONSULTANT
Borofka's
Burnsville, Minnesota
08.2023 - Current
- Show clients how we "Do things differently." Whether that be the quality of woodwork or the comfort of having someone styling your home with ease
- Working alongside different vendors and woodworkers in the local area to showcase beautiful furniture for clients to customize
- Developed and implemented interior design concepts, plans and elevations for commercial and residential spaces
- Researched current trends in color, texture, furniture and lighting to create innovative designs
- Analyzed customer needs and preferences when creating design schemes for residential or commercial properties
- Reviewed client feedback regarding completed projects before final sign-off was provided.
STYLE ASSOCIATE
Lueur Boutique
Prior Lake
01.2023 - 08.2023
- Creatively exudes the 'Glow with Style' brand mantra through client interactions and service
- Creates trusting relationships with long term clients and fellow associates
- Brings joy to all clients while guiding them through styling and outfit selection to ensure each shopping experience leaves the guest feeling fulfilled
- As a brand leader, works closely with management to ensure the right product is in-stock and future, new ideas are considered to keep the assortment fresh
- Trained new employees on basic customer service techniques and procedures
- Approached customers and initiated conversations to determine needs and preferences.
ASSISTANT STORE MANAGER
Graif Clothing
Mankato
02.2021 - 11.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed Graif employees where being a listener, a developer of talent and a team player came first
- Assisted in buying store merchandise as a Graif brand expert
- Supported the strong focus on client retention and growth given niche aesthetic and smaller demographic
- Leaned in heavily on growing wedding business by attending wedding shows and working closely with wedding specialists/vendors to ensure the latest trends were represented
- Built employee knowledge with training and mentoring
- Directed employee tasks and time management, improving customer experiences
- Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked.
Dance Teacher
Dance express
Mankato, MN
09.2018 - 06.2021
- Developed and implemented age-appropriate lesson plans for dance classes.
- Organized and managed rehearsals to ensure adequate preparation for performances.
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.
- Assessed student progress through observation and feedback during class sessions.
- Maintained equipment inventory including music systems, costumes, props and other items necessary for the class activities.
- Planned special events such as recitals or competitions featuring student performances.
SALES LEAD
Francescas
Mankato
06.2020 - 02.2021
- Trained, coached, and mentored new sales associates for maximum performance
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Leader of shipment intake where product prioritization was key to get the right priorities on the floor
- Delivered a positive attitude and solution oriented viewpoint with guests as the special orders lead.
ASSISTANT MANAGER
Union Market
Mankato
06.2019 - 02.2021
- Responsible for ensuring the visual presentation on the floor was executed accurately and portrayed the trends and focus of that season
- Utilized inventory reports to help deliver on restock strategy and process mark downs
- Strategically grew social media presence bringing in-store priorities to life with social media partners
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Education
ENGLISH MINOR IN ENGLISH LANGUAGE AND LITERATURE -
Minnesota State University - Mankato
05.2022
BACHELOR OF PHILOSOPHY IN PHILOSOPHY -
Minnesota State University - Mankato
05.2022
Skills
- New Hire Training
- Stocking and Replenishing
- Practice Management
- Customer Relationship Management
- Attention to Detail
- Time Management
- Complex Problem-Solving
- Client relations
- Space planning
- Custom furniture design
- Design trend awareness
- Product Promotions
- Relationship Selling
- Leads Prospecting
Timeline
INTERIOR DESIGN CONSULTANT
Borofka's
08.2023 - Current
STYLE ASSOCIATE
Lueur Boutique
01.2023 - 08.2023
ASSISTANT STORE MANAGER
Graif Clothing
02.2021 - 11.2022
SALES LEAD
Francescas
06.2020 - 02.2021
ASSISTANT MANAGER
Union Market
06.2019 - 02.2021
Dance Teacher
Dance express
09.2018 - 06.2021
ENGLISH MINOR IN ENGLISH LANGUAGE AND LITERATURE -
Minnesota State University - Mankato
BACHELOR OF PHILOSOPHY IN PHILOSOPHY -
Minnesota State University - Mankato
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