Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA FELETI

Waianae,HI

Summary

Dynamic Billing Support Specialist at Waianae Coast Comprehensive Health Center, skilled in patient scheduling and adept at resolving billing issues. Proven ability to enhance patient satisfaction through excellent communication and customer service. Experienced in managing complex payment processes and ensuring compliance with regulations, contributing to streamlined operations and improved financial accuracy.

Overview

6
6
years of professional experience

Work History

Billing Support Specialist

Waianae Coast Comprehensive Health Center
05.2024 - Current
  • Receive daily EFT from business accounting office to reconcile payments.
  • Assign daily EFT accordingly.
  • Research missing EOB or ERA for payment purposes.
  • Receive, separate and import mail for correspondence and zero payments.
  • Daily payment posting.
  • Review reports for accurate deductibles, copayments and coinsurance prior to statement’s being sent out to patient.

Patient Access Representative I

Waianae Coast Comprehensive Health Center
04.2022 - Current
  • Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
  • Registered patients by obtaining necessary and accurate financial and demographic information.
  • Provided excellent customer service to patients and their families.
  • Created new patient charts to include personal and insurance information and reason for visit.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Contacted patients after insurance was calculated to obtain payments.
  • Electronically submitted bills according to compliance guideline.
  • Posted insurance payments to accurate patient accounts.
  • Responded to patient, family and external payer inquiries.

Dental Receptionist II

Waianae Coast Comprehensive Health Center
05.2019 - 04.2022
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within a high-volume environment.
  • Verified, updated and entered patient information into system.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Scheduled cleanings and dental appointments for patients using Electronic Dental Records.
  • Interviewed patients to collect medical information and insurance details.
  • Created and maintained accurate and confidential patient files.

Education

High School Diploma -

Kealakehe High School
Kailua-kona, HI
01.2005

Certification - Phlebotomy

Kapiolani Community College/University of HI Community Colleges

Skills

  • Clear and engaging speaking voice
  • Patient care support in dentistry
  • Appointment coordination
  • Proficient in treatment room preparation
  • Experience in dental insurance processes
  • Effective communication
  • Customer engagement
  • Empathetic communication
  • Financial processing expertise

Timeline

Billing Support Specialist

Waianae Coast Comprehensive Health Center
05.2024 - Current

Patient Access Representative I

Waianae Coast Comprehensive Health Center
04.2022 - Current

Dental Receptionist II

Waianae Coast Comprehensive Health Center
05.2019 - 04.2022

Certification - Phlebotomy

Kapiolani Community College/University of HI Community Colleges

High School Diploma -

Kealakehe High School

Similar Profiles

CREATE PROFILE
BRIANNA FELETI