Brianna Ferry
Hamilton
Summary
Detail-oriented professional skilled in effective communication and safety practices. Experienced in caring for animals, supervising children, and interacting with adults, ensuring a safe, engaging, and positive environment.
Overview
4
4
years of professional experience
Work History
Pet Care Associate
PetSmart
Hamilton Square, NJ
04.2024 - Current
- Assisted customers with product selection and offered tailored advice for pet care needs.
- Executed daily cleaning and maintenance of animal habitats to promote a safe environment.
- Monitored pet behavior and reported concerns to management for timely interventions.
- Managed inventory levels, ensuring adequate supply of pet products for sales floor availability.
- Processed customer transactions, including sales, returns, and exchanges.
- Managed inventory restocking to maintain optimal product availability.
- Trained new staff on register operations, petcare department, and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Provided exceptional care for pets, ensuring their health and well-being during visits.
- Handled animals safely and remained calm in different situations.
- Administered medications (oral, creams, shots, etc.) as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Documented pet care activities, immunizations and treatments delivered.
- Handled various breeds of animals, understanding their unique needs and behaviors.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted water tests for both the customers and the store.
- Maintained the fish tanks through scrubbing, vacuuming, water changes, ornament bleaching, algae removal, and pulling sick fish from the floor.
- Regularly handled crickets, worms, etc. in sales and shipments.
Counselor-in-Training
MCCC Camp College
West Windsor, NJ
07.2022 - 08.2022
- Closely supervised campers to maintain a safe, structured, and supportive environment.
- Enforced camp rules, safety guidelines, and emergency procedures to ensure camper well-being.
- Led engaging daily activities, including arts and crafts, outdoor recreation, and group games.
- Observed campers to identify individual needs, behavioral changes, or safety concerns and responded appropriately.
- Provided individualized support and guidance to address emotional, social, and developmental needs.
- Managed conflicts calmly and effectively to maintain a respectful and cooperative group dynamic.
- Communicated regularly with parents and guardians regarding camper progress, behavior, and any concerns.
- Modeled and encouraged effective communication skills, helping campers express themselves respectfully, practice active listening, and build positive peer interactions.
- Fostered an inclusive environment that encouraged positive peer interactions and teamwork.
Education
Psychology And Astrophysics
The College of New Jersey
Ewing, NJ06-2027
High School Diploma -
Hamilton High School West
Hamilton, NJ06-2023
Skills
- Customer service and assistance
- Effective communication
- Cleaning procedures
- Animal handling
- Child supervision
- Medication administration
- Managing paperwork
- Proper chemical handling
- Computer skills
- Positive engagement
- Safety precautions and measures
- Work prioritization
- Problem-solving
- Team leadership
- Adaptability and flexibility
- Attention to detail
- Reading and writing
- Mathematics
Timeline
Pet Care Associate
PetSmart
04.2024 - Current
Counselor-in-Training
MCCC Camp College
07.2022 - 08.2022
Psychology And Astrophysics
The College of New Jersey
High School Diploma -
Hamilton High School West