Brianna Fierro
Las Cruces,NM
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Burlington
Las Cruces, NM
11.2023 - Current
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new team members on best practices in customer interaction.
- Resolved customer inquiries and complaints efficiently, enhancing overall experience.
- Implemented process improvements that streamlined workflow and reduced response times.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Cashier
Burlington
Las Cruces, NM
11.2023 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register area, ensuring a clean and inviting environment for customers.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Handled customer inquiries and resolved issues to enhance overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
McDonald's
Las Cruces, NM
06.2022 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances at shift end.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and software use.
- Improved store atmosphere with thorough and prompt cleaning of the checkout area.
Education
Bachelor of Business - Small Business Management & Entrepreneurship
New Mexico State University
Las Cruces, NM05-2026
Associate of Arts - Business
Dona Ana Community College
Las Cruces, NM05-2024
High School Diploma -
Arrowhead Park Early College Highschool
Las Cruces, NM05-2024
Skills
- Team Leadership
- Customer Service
- Problem Solving
- Communication Skills
- Payment processing
- Cash handling
- Proficient in Word and Excel
Awards
4.0 + Cumulative GPA Fall 2022
Crimson Scholar Graduate
Perfect Attendance
Google Ads Search Certification
Google Ads Apps Certification
Timeline
Customer Service Lead
Burlington
11.2023 - Current
Cashier
Burlington
11.2023 - 01.2026
Cashier
McDonald's
06.2022 - 07.2022
Bachelor of Business - Small Business Management & Entrepreneurship
New Mexico State University
Associate of Arts - Business
Dona Ana Community College
High School Diploma -
Arrowhead Park Early College Highschool