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Dedicated professional with over 20 years of experience in customer service, sales, and management. Proven track record in leading teams, managing daily operations, and delivering top-notch service. Skilled in resolving conflicts, handling high-volume interactions, and improving operational efficiency. Proficient in POS systems, Microsoft Office, and various data entry tasks. Known for being detail-oriented, highly motivated, and adept at multitasking in fast-paced environments. Seeking a role in management, server, or customer service to utilize my extensive experience and contribute to organizational success.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Results-oriented Customer Service Lead specializing in complaint resolution and project management. Enhances customer experiences while improving operational efficiency. Manages direct and escalated requests effectively, demonstrating strong research, communication, and problem-solving skills. Committed to driving productivity through analytical and management expertise.

Customer service lead specializing in conflict resolution and team leadership. Demonstrated success in improving customer satisfaction and fostering repeat business through strong relationship management. Expertise in training and mentoring team members to enhance service delivery and operational efficiency.

Dynamic leader with a strong background in customer service and team management. Proven ability to resolve issues efficiently and create a welcoming environment while ensuring compliance with company standards. Seeking to leverage skills to drive customer engagement and operational excellence.

Customer Service and Operations Professional with a proven history of advancing from entry-level positions into management. Achieved operational efficiency and enhanced customer satisfaction through effective team leadership and communication skills. Focused on delivering value through adaptability and hands-on experience in retail operations and administrative support. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership. Energetic professional proudly certified in customer service. Poised and reliable with experience training and mentoring new employees in phone etiquette and troubleshooting. Ready for the next great position with [Name of Company] as a top-notch Customer Service Lead.

Brianna Fierro

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Customer Service Lead

Cashier

Cashier

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Bachelor of Business - Small Business Management & Entrepreneurship

Associate of Arts - Business

High School Diploma -

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Customer Service Lead

Cashier

Cashier

Bachelor of Business - Small Business Management & Entrepreneurship

Associate of Arts - Business

High School Diploma -

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