Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Figueroa

Bronx,NY

Summary

Motivated and detail-oriented recent college graduate with hands-on experience in customer service, administration, and operations. Manages multiple simultaneous tasks, showcasing excellent time management abilities and a resourceful approach. Demonstrates an exceptional work ethic and thrives in fast-paced settings, consistently making a positive contribution to the team. Seeking an Administrative Assistant position to utilize excellent organizational and communication skills while supporting teams and enhancing operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
05.2023 - Current
  • Welcomed guests into self-checkout and assisted with any guest needs/questions
  • Assisted guests with returns, order pickups, and transactions
  • Aided with General Merchandise, such as zoning and stocking when needed
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Properly prepare, pack and sort guest orders for pickups in a timely fashion while providing quality and accuracy

Warehouse Associate

Amazon
06.2024 - 09.2024
  • Prepare grocery orders for delivery
  • Intake new grocery inventory and stock
  • Check order quality
  • Use technology like computers, smartphones, manage apps, and scan bar codes

Service Experience Expert

Nordstrom Rack
09.2023 - 04.2024
  • Assisted guests with transactions and returns
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cashier

Dollar Tree
06.2022 - 08.2023
  • Performed checkout procedures, such as scanning and bagging purchases, quickly and accurately in a fast-paced environment
  • Processed credit card, debit card, cash, and EBT purchases
  • Assisted with stocking
  • Greeted customers entering store and responded promptly to customer needs.

Intern

Summer Youth Employment Program
07.2021 - 08.2021
  • Gained Microsoft Word Specialist Certification
  • Created handbook for future interns to pass certification test

Canvasser

Meridian Strategies Test and Trace
03.2021 - 06.2021
  • Tasked with canvassing NYC neighborhoods individually and in groups to talk to residents about getting tested and vaccinated for Covid-19
  • Engaged in 50 conversations a day in a professional and friendly manner
  • Gained experience and improved communication skills

Child Care Provider

Self-Employed
09.2019 - 05.2020
  • Cared for a 4-year-old girl on weekends, including Fridays
  • Maintained the health and well-being of the child by preparing meals and aiding in upholding good hygiene
  • Assisted with homework and organized innovative activities to engage in
  • Created a safe and positive atmosphere for the child through support and emotional reinforcement

Education

BA - Psychology, Criminal Justice, Sociology

University At Albany
Albany, NY
05.2024

High School Diploma -

Frederick Douglass Academy
New York, NY
06.2021

Skills

  • Technical Proficiency: Microsoft Office Suite (Microsoft Word, Microsoft Excel, Microsoft PowerPoint), Coding, POS Systems
  • Customer Service: Guest relations, exceptional communication, effective problem-solving
  • Adaptability and Flexibility

Certification

Microsoft Word Specialist: Word Associate, 07/01/21

Timeline

Warehouse Associate

Amazon
06.2024 - 09.2024

Service Experience Expert

Nordstrom Rack
09.2023 - 04.2024

Guest Advocate

Target
05.2023 - Current

Cashier

Dollar Tree
06.2022 - 08.2023

Intern

Summer Youth Employment Program
07.2021 - 08.2021

Canvasser

Meridian Strategies Test and Trace
03.2021 - 06.2021

Child Care Provider

Self-Employed
09.2019 - 05.2020

BA - Psychology, Criminal Justice, Sociology

University At Albany

High School Diploma -

Frederick Douglass Academy