Brianna Fisher
West Hempstead,NY
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Northwell Health by streamlining workflow management and enhancing patient financial processes. I am able to manage high-volume tasks, achieving significant improvements in efficiency. My ability to multitask and organize, coupled with a proficiency in documentation, consistently supported team and client success.
Overview
6
6
years of professional experience
Work History
Associate Financial Services Representative
Northwell Health
11.2023 - Current
- Pleasantly greeted patients and asked open-ended questions to better determine needs.
- Handled patients issues with confidence, using complex problem solving to provide effective resolution.
- Interviewing patients to get the information they need about finances and insurance
- Performing financial evaluation for patients
- Collect information from patients to determine if patient is eligible for financial assistance
- Establishes patients financial obligations and payment arrangements
- Collecting payment
- Follow insurance verification process
Medical Assistant
ProHealth Care/Optum
02.2022 - 10.2023
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
Front Desk Receptionist
ProHEALTH Care Associates
09.2020 - 02.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Trained new team members on company procedures, customer service and issue resolution.
Client Coordinator
ExamWorks
02.2020 - 03.2020
- Responsible for servicing inquiries from clients, physicians, nurses or any representative acting on
behalf of a client - Providing initial customer contact for incoming calls and new referrals
- Handling high phone call volume, confirming and advising appointments with clients
- Scheduling appointments with medical facilities on the behalf of clients
- Processing and sorting physical/electronic medical records and radiology films
- Maintains daily contact with the QA department regarding workflow and pending report status
- Perform other duties as assigned
Administrative Assistant
Capital Process Servers
08.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Garden City, NY2023
Certificate - Licensed Esthetician
Long Island Nail And Skin Care Institute
Levittown, NY11.2022
Skills
- Strong Work Ethic
- Customer Service
- Cost Estimation
- Documentation And Reporting
- Typing 80 wpm
- EPIC trained
- Multitasking and Organization
- Workflow Management
Timeline
Associate Financial Services Representative
Northwell Health
11.2023 - Current
Medical Assistant
ProHealth Care/Optum
02.2022 - 10.2023
Front Desk Receptionist
ProHEALTH Care Associates
09.2020 - 02.2022
Client Coordinator
ExamWorks
02.2020 - 03.2020
Administrative Assistant
Capital Process Servers
08.2018 - 02.2020
Associate of Arts - Liberal Arts And General Studies
Nassau Community College
Certificate - Licensed Esthetician
Long Island Nail And Skin Care Institute
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