Brianna Flores
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Clerk
Department of Mental Health - GENESIS
Los Angeles
12.2024 - Current
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Assist in the processing of referrals and ensuring that they are assigned in a timely fashion to meet access to care timelines.
- Prioritized workload effectively, managing multiple tasks at once, maintaining focus under pressure while meeting deadlines consistently.
- Maintained accurate financial records with diligent bookkeeping and timely invoice processing for Service Extender Invoices.
- Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases to provide accurate tracking to upper management for all active, closed, and ongoing referrals for the program on a weekly and monthly basis.
Support Technician and Document Administrator
Happier Camper, Inc.
Atwater Village
12.2021 - 11.2024
- Created standard registration paperwork and letters or filled out necessary forms for dealerships and direct customers.
- Worked directly with the Sales and Accounting departments to ensure all documents, invoices, and paperwork were up to date.
- Maintained both Office and Support department emails to assist customers, dealerships, or other departments via email.
- Updated client files frequently to reflect the latest paperwork changes.
- Created training materials for the service department to make transition periods for new hires easier and more efficient
- Assisted in the daily maintenance of the client tracking system of current case status for warranty claims.
- Coordinated with management, department heads, and clients to schedule service appointments, and tours at the facility.
- Assisted in managing other service technicians in the absence of the service department head to ensure deadlines are met and projects are assigned.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded promptly to incoming sales leads and requests for technical support and provided information in clear terms to promote better understanding for non-technical users.
Clerk Typist and Program Aide
Los Angeles City Department of Aging, LOS ANGELES
Los Angeles
08.2016 - 11.2021
- Provided information and assistance about services to patrons that reached out in person at the public desk, by phone, or via email
- Participated in the development and delivery of departmental and emergency COVID-19 services offered to senior citizens
- Worked closely with different city departments to coordinate outreach for other services available for senior patrons.
- Organized and prioritized proofreading, spell-checking, document filing, and data entry
- Organized and maintained precise confidential personnel files each day in Client Tracking System (CTS)
- Reviewed records and paperwork for errors and resolved issues with minimal direction
Education
Bachelors - Psychology
California State University of Los Angeles
Los Angeles12-2018
Skills
- Proficient in Google and Microsoft applications
- Dependable and Responsible
- Adaptability
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Fast learner
- Organization
Languages
Spanish
English
Additional Information
REFERENCES:
Emory Davis (Supervisor of Current employment): (626) 840-2567
Gloria Cervantes (Colleague from previous employment): (213) 482-7241
Monica Nunez (Supervisor from previous employment): (213) 585-9191
Timeline
Senior Clerk
Department of Mental Health - GENESIS
12.2024 - Current
Support Technician and Document Administrator
Happier Camper, Inc.
12.2021 - 11.2024
Clerk Typist and Program Aide
Los Angeles City Department of Aging, LOS ANGELES
08.2016 - 11.2021
Bachelors - Psychology
California State University of Los Angeles