Brianna Fogle
Harrisville
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Skilled at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Spectrum
02.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Waitress/Bartender
Bobcat Bar and Grill
05.2017 - 10.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Medical First Responder
Harrisville Fire Department
11.2018 - 08.2020
- Provided compassionate care to patients, addressing their physical and emotional needs during medical crises.
- Adhered to ethical guidelines and legal requirements in all aspects of work as a Medical First Responder, ensuring patient confidentiality and promoting trust within the community.
Education
Associate of Applied Science - Criminal Justice And Psychology
Alpena Community College
Alpena, MI09-2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Complex Problem-solving
Timeline
Sales Representative
Spectrum
02.2023 - Current
Medical First Responder
Harrisville Fire Department
11.2018 - 08.2020
Waitress/Bartender
Bobcat Bar and Grill
05.2017 - 10.2022
Associate of Applied Science - Criminal Justice And Psychology
Alpena Community College
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