Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Brianna Fredrick

Columbus,WI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Checker Flex

Woodmansfoodmarkets
Sun Prairie, WI
03.2021 - Current
  • Resolved customer complaints in a professional manner when needed.
  • Operated checkout line at Woodman's Food Market.
  • Issued change, refunds and tickets for returned merchandise according to store policies.
  • Helped process returns and exchanges quickly while following company procedures.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.
  • Resolved customer complaints or answered customers' questions.
  • Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
  • Copied, sorted and filed records of office activities and business transactions.

Team Member

Culver's Restaurant
Columbus, WI
06.2019 - 01.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Stocked shelves with merchandise when needed.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Adhered to social distancing protocols and wore mask or face shield.

Education

High School Diploma -

Columbus High School
Columbus, WI
05-2022

Skills

  • Sales
  • Loss Prevention
  • Money Handling
  • Issue Resolution
  • Basic Math
  • Customer Service
  • Friendly, Positive Attitude
  • Troubleshooting
  • Customer Needs Assessment
  • Handling Complaints
  • Motivational Leadership
  • Phone and Email Etiquette

Affiliations

When I'm not working, I love to be with friends! I love trying new things, which I've done a lot of this past year. I've also picked up on reading a lot, as well as word searches.

Certification

The thing I'm most proud of as of right now, is being QPR (Question, Persuade, Refer) certified. Mental health is extremely important to me, so I've taken the extra step to make sure I'm qualified to give the proper help to those who may be struggling with their mental health.

References

References available upon request.

Timeline

Checker Flex

Woodmansfoodmarkets
03.2021 - Current

Team Member

Culver's Restaurant
06.2019 - 01.2021

High School Diploma -

Columbus High School

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Brianna Fredrick