Brianna Fried
Elkhart,IN
Summary
Detail-oriented and dependable professional with 8+ years of experience across customer service, banking, team leadership, and operations. Proven ability to manage high-volume workloads, navigate multiple systems, and deliver excellent customer experiences while maintaining accuracy and confidentiality. Strong communicator with a background in training, problem-solving, and improving workflow efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
1st Source Bank
South Bend, United States
08.2020 - Current
- Provided high-quality customer support for banking products and services in a fast-paced call environment
- Navigated multiple systems simultaneously to access accounts, document interactions, and resolve issues efficiently
- Maintained confidentiality and accuracy while assisting with account inquiries and service requests
- Built strong customer relationships through clear communication and effective problem-solving
- Reduced customer wait times by handling calls promptly and professionally
Daycare Teacher
Starz Academy 1
Granger, United States
05.2017 - 12.2020
- Maintained detailed documentation on student progress, behavior, and daily activities
- Communicated effectively with parents to support student development and address concerns
- Managed schedules, routines, and classroom organization in a structured environment
- Ensured compliance with safety, cleanliness, and childcare regulations
Machine Operator, Team Leader
Aacoa
Niles, United States
07.2016 - 05.2017
- Operated and monitored production machinery while adhering to safety and quality standards
- Recorded production data and reported issues to management
- Trained and supervised team members to improve workflow and productivity
Team Leader
MIS Logistics
South Bend, United States
09.2014 - 07.2016
- Led and supported a team of approximately 50 employees
- Trained new hires and provided coaching to improve accuracy and performance
- Assisted with documentation, reporting, and daily operational coordination
Sandwich Artist
SUBWAYRestaurants
Elkhart, United States
08.2012 - 09.2013
- Provided friendly, efficient customer service in high-volume environments
- Handled cash transactions accurately and maintained service standards
Waitress
Amish Acres
Nappanee, United States
02.2011 - 08.2012
- Provided exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure efficient meal preparation and service.
- Handled cash transactions and managed payment processing effectively.
Education
Ivy Tech Community College of Indiana -
Ivy Tech Community College of Indiana
South Bend, IN02-2021
High School -
Northwood High School
Nappanee, IN05-2012
Skills
- Microsoft Office
- Typing & Data Entry
- Multi-System Navigation
- Accurate Money Handling
- Phone & Email Communication
- Customer relationship management
- Customer & Account Support
- Record keeping and reporting
- Team Bonding
- Clerical Support
- Organizational Skills
- Attention to detail
- Scheduling
- Time Management
- Team Leadership
- Customer Service
- Food Preparation
- Conflict resolution
Timeline
Customer Service Representative
1st Source Bank
08.2020 - Current
Daycare Teacher
Starz Academy 1
05.2017 - 12.2020
Machine Operator, Team Leader
Aacoa
07.2016 - 05.2017
Team Leader
MIS Logistics
09.2014 - 07.2016
Sandwich Artist
SUBWAYRestaurants
08.2012 - 09.2013
Waitress
Amish Acres
02.2011 - 08.2012
Ivy Tech Community College of Indiana -
Ivy Tech Community College of Indiana
High School -
Northwood High School