Brianna Fuqua-Bey
Oak Lawn,IL
Summary
Detail-oriented and customer-focused professional known for delivering exceptional service across diverse industries. Skilled in customer support, thorough attention to detail, and adept multitasking in energetic settings. Enthusiastically interested in pursuing pharmacy technician certification, aiming to combine this dedication and varied expertise in a pharmacy technician role to enhance operational efficiency and ensure top-notch service within a pharmacy environment
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Symbria
Woodridge, IL
02.2024 - Current
- Assisted pharmacists with order filling, medication delivery, and adherence to pharmacy policies.
- Processed orders and maintained databases for automated dispensing systems.
- Conducted quality assurance on medication strips and resolved discrepancies.
- Packaged new and refill orders, repacked unit doses, and prepared external compounds.
- Ensured timely and accurate medication deliveries, stock management, and communication with client staff.
- Utilized Framework and DocuTrack software for processing orders, managing documentation, and ensuring accurate medication delivery.
COLLECTIONS SPECIALIST
GRAINGER
08.2022 - 09.2023
- Efficiently handle inbound phone inquiries and quickly respond to customer requests for documentation
- Demonstrate problem solving and curiosity dealing with our customers and your colleagues
- Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling
- Collaborate with Credit, Sales, and Branch partners to resolve collections issues that may require special attention and resolve payment barriers
- Assist customers and accounts receivable specialists to resolve situations with un-reconciled checks and maintain accurate/detailed customer contact notes
- Provide Credit Managers with customer information to help evaluate customer payment terms.
EVENT COORDINATOR
PLAYSAFE PARTY RENTALS
07.2020 - 01.2023
- Identify all client's requirements and expectations for each event
- Establish and maintain a relationship with both vendors and venue
- Manage all event set-up, tear down, and follow-up processes
- Handle all billing/invoicing and maintain event budgets
- Book venues, entertainers, caterers, and photographers
- Conduct final inspections on the day of the event to ensure everything adheres to the client's standards.
SERVER/BARTENDER
JACKSON TAVERN
08.2015 - 05.2020
- Greet and acknowledge guests in a timely and welcoming manner
- Responsible for waiting tables in a quick, efficient, and knowledgeable manner
- Deliver food and beverages from kitchen and bar to guests in a timely matter
- Perform side work tasks, and some cleaning tasks
- Handle all cash, checks, and credit card transactions operating Aloha/POS System.
Education
Associate of Science - Cybersecurity
Richard J. Daley College
06.2025
High School Diploma -
CHICAGO H.S. FOR AGRICULTURAL SCIENCES
06.2010
Skills
Customer Service Excellence
Strong Listening and Interpersonal Communication
Effective Written and Verbal Communication
Thrives in High-Volume, Fast-Paced Environments
Multitasking and Prioritization
Time Management and Efficiency
Accurate Data Entry and Documentation
Payment Processing Expertise
Account Management and Maintenance
Technical Troubleshooting and Support
Collaborative Team Player
Critical Thinking and Problem Solving
Proficient in Microsoft Office, Salesforce, Zendesk, Kronos, and Other Software
Confidentiality and HIPAA Compliance
Licenses
Pharmacy Technician
02/2024
Timeline
Pharmacy Technician
Symbria
02.2024 - Current
COLLECTIONS SPECIALIST
GRAINGER
08.2022 - 09.2023
EVENT COORDINATOR
PLAYSAFE PARTY RENTALS
07.2020 - 01.2023
SERVER/BARTENDER
JACKSON TAVERN
08.2015 - 05.2020
Associate of Science - Cybersecurity
Richard J. Daley College
High School Diploma -
CHICAGO H.S. FOR AGRICULTURAL SCIENCES