Brianna Gamez
San Antonio,TX
Summary
Customer-oriented department Lead with 6 years of experience focused on increasing revenues and delivering positive customer experiences. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive leadership acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
Drug/Gm Lead
HEB Grocery Store
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assists with inventory control: loads, unloads, and moves products. Trains partners; directs work; addresses complaints; resolves issues; builds/follows up on production plans and their execution.
- Carry out supervisory responsibilities following policies and applicable laws.
Customer Service Specialist
HEB Grocery Store
08.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
Customer Service Representative
HEB Grocery Store
10.2017 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Gained Partner of the Month in 2018.
- Developed and maintained solutions for moving and or replacing products and building displays to better coordinate with AD specials and higher gross items to ensure sales profit.
Education
Certification - Human Resources Management
Palo Alto College
San Antonio, TX05.2024
Bachelor of Science - Psychology
Texas A&M University-San Antonio
San Antonio, TX12.2022
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05.2020
Skills
- Vendor Sourcing
- Supply Chain Management
- Program Administration
- Relationship Building
- Customer Relationship Management
- Workflow Planning
- Adaptability
- Time Management
- Teamwork
- Decision Making
Timeline
Drug/Gm Lead
HEB Grocery Store
05.2023 - Current
Customer Service Specialist
HEB Grocery Store
08.2021 - 05.2023
Customer Service Representative
HEB Grocery Store
10.2017 - 08.2021
Certification - Human Resources Management
Palo Alto College
Bachelor of Science - Psychology
Texas A&M University-San Antonio
Associate of Arts - Psychology
Northwest Vista College
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