Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilda Gonzalez

San Antonio,Texas

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

GM

Vallarta Grill And Bar
09.2019 - 06.2023
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

GM

Salsalitos
01.2017 - 03.2019
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

High School Diploma -

Robert E Lee High School
Midland Tx
05.1996

Skills

  • Marketing expertise
  • Sales strategy
  • Public relations
  • Operations management
  • Customer service
  • Risk management
  • Vendor management
  • Performance measurement
  • Business analysis
  • Staff training and development
  • Project management
  • Organizational development
  • Supply chain management
  • Process improvement
  • Regulatory compliance
  • Strategic planning
  • Brand management
  • Quality assurance
  • Event planning
  • Team leadership
  • Market research
  • Human resources management
  • Budgeting and forecasting
  • Change management
  • Inventory control
  • Conflict resolution
  • Financial management
  • Corporate communications
  • Product development
  • Business Development
  • Quality Management
  • Program Administration
  • Account Management
  • Customer Relationship Management
  • Advertising and Marketing
  • Operations Oversight
  • Vendor Sourcing
  • Customer Retention
  • Branding
  • Process Automation
  • Schedule Management
  • Workflow Planning
  • Business Administration
  • Contract Negotiations
  • Expense Control
  • Staff Supervision
  • Distribution Management
  • Loss Prevention
  • P&L Management
  • Financial Administration
  • Efficient Multi-Tasker
  • Labor Cost Controls
  • Purchasing and Planning
  • Time Management
  • Staff Training/Development
  • Deadline-Oriented
  • Interpersonal Skills
  • Facility Management
  • Purchasing
  • Bilingual
  • Client Account Management
  • Client Relations
  • Project Planning
  • Training and Coaching
  • Process Improvements
  • Sales Expertise
  • Staff Management
  • Recruitment
  • Customer Relations
  • Total Quality Management
  • Administrative Skills
  • Networking Abilities
  • Sales Team Development
  • Staff Training
  • Budget Development
  • Matrix Management
  • New Business Development
  • Marketing
  • Change Implementation
  • Leadership and Team Building
  • Project Scope
  • Team Oversight
  • Performance Improvements
  • Market Analysis
  • Budget Allocation
  • Vendor Relationships
  • Problem Resolution
  • Effective Leader
  • Sales Analysis
  • Employee Development
  • Relationship Building
  • Proficient in [Software]
  • Verbal and Written Communication
  • Performance Analysis
  • Economic Analysis
  • Employee Scheduling
  • Recipes and Menu Planning
  • Vendor Negotiations
  • Skilled Negotiator
  • Performance Improvement

Languages

Spanish
Full Professional

Timeline

GM

Vallarta Grill And Bar
09.2019 - 06.2023

GM

Salsalitos
01.2017 - 03.2019

High School Diploma -

Robert E Lee High School
Ilda Gonzalez