Joshua Enterkin
Valrico,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 21 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
GM
Buddy's Home Furnishing
10.2009 - 12.2023
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Fostered a positive work environment to improve team morale and productivity levels.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
Credit Manager
Rent-A-Center
04.2002 - 09.2009
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Education
Associate of Science - Commercial Art
FMU
Tampa, FL02.2020
High School Diploma -
Armwood High School
Seffner, FL06.1998
Skills
- Event planning
- Financial management
- Customer service
- Change management
- Vendor management
- Marketing expertise
- Regulatory compliance
- Risk management
- Human resources management
Timeline
GM
Buddy's Home Furnishing
10.2009 - 12.2023
Credit Manager
Rent-A-Center
04.2002 - 09.2009
Associate of Science - Commercial Art
FMU
High School Diploma -
Armwood High School
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