Brianna Gamez
San Antonio,TX
Summary
Aspiring Human Resource Professional pursuing certification in HR Management. Seasoned department Lead with 6 years of experience, driving revenue growth and ensuring exceptional customer experiences. A meticulous and strategic leader, adept at coaching personnel, implementing operational strategies, and fostering customer and employee loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Drug/GM Department Lead
H-E-B
05.2023 - Current
- Developed and executed strategies, breaking 3 department sales records
- Implemented operational strategies, optimal merchandising, and, fostering customer and employee loyalty
- Demonstrated responsibility for back-of-the-house operations, ensuring adherence to ORT guidelines and regulations
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Works cohesively with a team of 11 partners to accomplish department objectives
Customer Service Specialist
H-E-B
08.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies
- Addressed complaints promptly, achieving high satisfaction ratings
- Adhered to company policies, fostering positive work environment
Customer Service Representative
H-E-B
10.2017 - 08.2021
- Handled inquiries courteously and professionally, escalating major issues when necessary
- Performed product stocking, replenishment, and display creation to ensure optimal merchandise presentation and availability on shelves
Education
Bachelor of Science - Psychology
Texas A&M University-San Antonio
San Antonio, TX 08.2020 - 12.2022
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX 08.2017 - 05.2020
Skills
Attention To Detail
Teamwork
Training and DevelopmentProductivity PerformanceRelationship BuildingWorkflow PlanningAdaptabilityCoachingInterpersonal skills
Ethical Judgment
Communication
Accomplishments
- Received Partner of the Month Award in 2018
- Back-of-House Champion
- Participated and completed the Partner Development Series in 2023
- Awarded the Women's Distinction Award in 2024
Certification
Human Resource Management - San Antonio College | Gained knowledge in recruitment and selection, training and development, compensation and benefits, employee relations, performance management, HR strategy, HR technology, ethics, and strategic HR planning. | Current GPA: 3.6
Timeline
Human Resource Management - San Antonio College | Gained knowledge in recruitment and selection, training and development, compensation and benefits, employee relations, performance management, HR strategy, HR technology, ethics, and strategic HR planning. | Current GPA: 3.6
05-2024
Drug/GM Department Lead
H-E-B
05.2023 - Current
Customer Service Specialist
H-E-B
08.2021 - 05.2023
Bachelor of Science - Psychology
Texas A&M University-San Antonio
08.2020 - 12.2022
Customer Service Representative
H-E-B
10.2017 - 08.2021
Associate of Arts - Psychology
Northwest Vista College
08.2017 - 05.2020