Brianna Garcia
San Angelo,TX
Summary
Results-driven professional bringing a progressive background in financial, beauty and health environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collection Agent
Western Shamrock Corporation
San Angelo, TX
12.2016 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided clerical support to company employees by copying, scanning, faxing and filing documents.
- 5 years experience in Microsoft office
- Knowledge of TLOxp system for skip tracing and other techniques to locate customer using.
- Corresponded with clients through email, telephone or postal mail.
- Achieved performance goals on consistent basis monthly and annually.
- Helped my department in generating over $1 million on yearly basis
- Maintained high volume of calls and met demands of busy and productive group.
- Operated both inbound and outbound calls
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Permanent Make-up Artist
Self-employeed
San Angelo, TX
12.2021 - Current
Teller
Wells Fargo
San Angelo, TX
12.2015 - 11.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
Customer Service Representative
Sitel
San Angelo, TX
04.2014 - 12.2015
- Operated in credit card campaign.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Operated in insurance enrollment campaign.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Education
No Degree - Nursing
Howard College
San Angelo, TXSkills
- Multitask Software
- Self-Motivated
- Positive Attitude and Energetic
- Digital Recordkeeping
- Organizational Skills
- Inventory Management Procedures
- Problem Anticipation and Resolution
- Electronic Calendar Management
- Flexible and Adaptable
- Negotiation and Resolution
- Data Entry and Database Software
- Payment Scheduling
- Money Handling
- Call and Email Handling
Certification
PMU Lip Blushing Shading Technique
Timeline
Permanent Make-up Artist
Self-employeed
12.2021 - Current
Collection Agent
Western Shamrock Corporation
12.2016 - Current
Teller
Wells Fargo
12.2015 - 11.2016
Customer Service Representative
Sitel
04.2014 - 12.2015
No Degree - Nursing
Howard College
PMU Lip Blushing Shading Technique
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