Brianna Garcia
Albuquerque,NM
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
NM Foot & Ankle Institute
10.2023 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed appointments, communicated with clients, and updated client records.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
Home Health Aide
Critical Nurse Staffing
07.2020 - Current
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Front Desk Coordinator
Synergy Agency Services LLC
03.2021 - 09.2022
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Opened the office and completed closing paperwork and procedures daily.
- Greeted and directed customers kindly and accurately.
- Engaged directly with clients to fulfill requests, resolve conflicts and direct non-customer service related inquiries to appropriate department and personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Facilitated workflow by drafting, forwarding and copying important documents and paperwork.
Education
High School Diploma -
Career Readiness Academy
Colorado Springs, CO05.2019
Skills
- Client Safety and First Aid
- Behavior Redirection
- Care Plan Management
- Compassionate Client Care
- Effective Planning
- Documentation and Reporting
- Records Management
- Microsoft Office
- Multitasking and Prioritization
- Data Entry and Database Software
- Computer Proficiency
Timeline
Front Desk Receptionist
NM Foot & Ankle Institute
10.2023 - Current
Front Desk Coordinator
Synergy Agency Services LLC
03.2021 - 09.2022
Home Health Aide
Critical Nurse Staffing
07.2020 - Current
High School Diploma -
Career Readiness Academy
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