Ambitious student pursuing a degree in psychology while furthering comprehension in business management. Knowledgeable in the use of Microsoft Word, Excel, and Powerpoint. Skilled in customer service, data entry and management, and conflict resolution. Eager to provide quality service with full transparency.
Hi, I’m
Brianna Garriga
Customer Service
Fort Myers,FL
Summary
Overview
2
years of professional experience
Work History
McDonald'sCape Coral, FL
Shift Manager
02.2021 - 02.2023
Job overview
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Strengthened workflow by recruiting crew members and coached them to develop their capabilities.
- Fostered positive employee relationships through communication, training and development coaching.
- Evaluated employee performance, assessed reports and adjusted workflows to realign with targets.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and completed inventory audits to identify losses.
- Monitored daily cash intake by counting out registers, calculating and depositing deposits.
- Reduced financial discrepancies by closely documenting and maintaining case costs and billing processes.
Ford’s GarageFort Myers, FL
Hostess
03.2023 - Current
Job overview
- Managed phone calls promptly to schedule and confirm reservations, record takeout orders and respond to service questions.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Tracked guest data using computer-based and mobile reservation software.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Trained and provided leadership, insight and mentoring to newly hired hosts to supply knowledge of various company programs.
- Delegated work to front of house staff during peak hours, setting priorities and goals to maximize efficiency and guest satisfaction.
Education
Florida SouthWestern State CollegeFort Myers, FL
Associate of Arts from Psychology
08.2025
University Overview
Skills
- Microsoft Office Suite
- Strong communication, interpersonal skills
- Multitasking
- Strategic and analytical planning
- Positive and Professional
- Fast Learner
- Detail-oriented
- Self-motivated
- Teamwork and collaboration
- Complex problem solving
Timeline
Hostess
Ford’s Garage
03.2023 - Current
Shift Manager
McDonald's
02.2021 - 02.2023
Florida SouthWestern State College
Associate of Arts from Psychology
Languages
English
Native/ Bilingual
Spanish
Limited
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