Brianna Gaston

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Generated leads and created brand awareness in new markets for Tru Fru, Built, Hi-Chew among other well known companies

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• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

• Streamlined bar operations by suggesting improvements to existing processes based on observations during apprenticeship period.
• Promoted positive brand image through engaging social media posts showcasing specialty drinks and events at the establishment.
• Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
• Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
• Enhanced customer experience by providing friendly and attentive service.

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• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

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• This position is through the Summer season May-August.
• Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
• Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
• Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.

• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Streamlined processes for improved efficiency, enabling quicker response times to client requests.

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• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge..
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

• Repair chips, cracks and other auto glass related issues on customer vehicles
• Manage work orders, insurance claims, customer documentation and customer communication through Mobile Resource Management (MRM) technology
• Worked at various dealerships throughout the Salt Lake Valley while exceeding daily sales goals
• Commuting to customer/referral's homes to complete repairs.