Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Gates

Brianna Gates

Fort Smith,AR

Summary

  • Qualified by experience in support services, hospitality, loan processing, recruiting, retail, banking and strong teamwork at military training program. My experience shows adaptability and ambition to grow in knowledge.

Overview

5
5
years of professional experience

Work History

Support Services Specialist

Community Health Systems, CHS
Fort Smith , AR
02.2023 - Current
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Operated mail processing equipment and manually sorted mail.
  • Maintained documented client data in company databases while matching accounts to physical paperwork.
  • Kept record of physical inventory and ordered office supplies for all in office departments
  • Analyzed information systems and applications to identify specifications for implementation of new processes.

Server

Hideaway Pizza
Fort Smith , AR
10.2021 - Current
  • Promoted appetizers, desserts, specialty drinks, to exceed company sales goals.
  • Developed rapport with guests generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of guests daily.
  • Operated POS terminals to input orders, split bills and calculate totals along with cash handling payments.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Remote Customer Support Agent/Loan Processor

Robert Half
Fort Smith , AR
12.2020 - 07.2021
  • Contacted applicants to input information for PPP loans, and answer questions about processes.
  • Managed maintenance of PPP loan database in forgiveness and origination.
  • Entered personal information from callers needed for case specialists through company database.
  • Reviewed and submitted the PPP loans to the SBA.

Bank Teller

First National Bank
Fort Smith , AR
12.2019 - 11.2020
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Responded and assisted customers with account inquiries and updates.
  • Trained to work as 'floating' teller at any of the local bank branches.
  • Experienced in both commercial and retail customer transactions.

Job Placement Coordinator

Century Leasing Services
Fort Smith , AR
07.2019 - 10.2019
  • Interviewed applicants to evaluate their experience, personality, and what type of job they are searching for.
  • Worked with clients to fill open positions with qualified candidates.
  • Managed in/outbound calls to both clients and prospective employees, data entry, organizing, hiring, terminating, and drug screens.

Education

High School Diploma -

Van Buren High School
Van Buren, AR
05.2018

Almost Home Animal Shelter -

Volunteer Work
2018

Alma Senior Center -

Volunteer Work
2011-2016

GailsGlowingPhotos -

Freelance Photography
Fort Smith, AR

Skills

  • Strong multi-tasking skills through waitressing and support services
  • Office equipment proficiency from support services and banking
  • Understanding of human resource functions at Century Leasing
  • Technologically savvy with Microsoft and Google applications as well as Outlook
  • Money handling through banking, cashier and serving experience
  • Strong customer focus shown through all jobs (excluding camera operator)
  • Self Taught ASL

Timeline

Support Services Specialist

Community Health Systems, CHS
02.2023 - Current

Server

Hideaway Pizza
10.2021 - Current

Remote Customer Support Agent/Loan Processor

Robert Half
12.2020 - 07.2021

Bank Teller

First National Bank
12.2019 - 11.2020

Job Placement Coordinator

Century Leasing Services
07.2019 - 10.2019

High School Diploma -

Van Buren High School

Almost Home Animal Shelter -

Volunteer Work

Alma Senior Center -

Volunteer Work

GailsGlowingPhotos -

Freelance Photography
Brianna Gates