Brianna Gates
Fort Smith,AR
Summary
- Qualified by experience in support services, hospitality, loan processing, recruiting, retail, banking and strong teamwork at military training program. My experience shows adaptability and ambition to grow in knowledge.
Overview
5
5
years of professional experience
Work History
Support Services Specialist
Community Health Systems, CHS
Fort Smith, AR
02.2023 - Current
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Operated mail processing equipment and manually sorted mail.
- Maintained documented client data in company databases while matching accounts to physical paperwork.
- Kept record of physical inventory and ordered office supplies for all in office departments
- Analyzed information systems and applications to identify specifications for implementation of new processes.
Server
Hideaway Pizza
Fort Smith, AR
10.2021 - Current
- Promoted appetizers, desserts, specialty drinks, to exceed company sales goals.
- Developed rapport with guests generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of guests daily.
- Operated POS terminals to input orders, split bills and calculate totals along with cash handling payments.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Remote Customer Support Agent/Loan Processor
Robert Half
Fort Smith, AR
12.2020 - 07.2021
- Contacted applicants to input information for PPP loans, and answer questions about processes.
- Managed maintenance of PPP loan database in forgiveness and origination.
- Entered personal information from callers needed for case specialists through company database.
- Reviewed and submitted the PPP loans to the SBA.
Bank Teller
First National Bank
Fort Smith, AR
12.2019 - 11.2020
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Responded and assisted customers with account inquiries and updates.
- Trained to work as 'floating' teller at any of the local bank branches.
- Experienced in both commercial and retail customer transactions.
Job Placement Coordinator
Century Leasing Services
Fort Smith, AR
07.2019 - 10.2019
- Interviewed applicants to evaluate their experience, personality, and what type of job they are searching for.
- Worked with clients to fill open positions with qualified candidates.
- Managed in/outbound calls to both clients and prospective employees, data entry, organizing, hiring, terminating, and drug screens.
Education
High School Diploma -
Van Buren High School
Van Buren, AR05.2018
Almost Home Animal Shelter -
Volunteer Work
2018Alma Senior Center -
Volunteer Work
2011-2016GailsGlowingPhotos -
Freelance Photography
Fort Smith, ARSkills
- Strong multi-tasking skills through waitressing and support services
- Office equipment proficiency from support services and banking
- Understanding of human resource functions at Century Leasing
- Technologically savvy with Microsoft and Google applications as well as Outlook
- Money handling through banking, cashier and serving experience
- Strong customer focus shown through all jobs (excluding camera operator)
- Self Taught ASL
Timeline
Support Services Specialist
Community Health Systems, CHS
02.2023 - Current
Server
Hideaway Pizza
10.2021 - Current
Remote Customer Support Agent/Loan Processor
Robert Half
12.2020 - 07.2021
Bank Teller
First National Bank
12.2019 - 11.2020
Job Placement Coordinator
Century Leasing Services
07.2019 - 10.2019
High School Diploma -
Van Buren High School
Almost Home Animal Shelter -
Volunteer Work
Alma Senior Center -
Volunteer Work
GailsGlowingPhotos -
Freelance Photography
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