Brianna Ghumm
Iowa City
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure a position in a company full of opportunity and respect. I am greatly experienced with retail and customer service. I am currently expanding my experience in the medical field as well as being a human resource specialist for the National Guard. In addition, I am pursuing a bachelor's degree in English.
Overview
7
7
years of professional experience
Work History
Radiology Nursing Assistant
University Of Iowa Hospital And Clinics
02.2023 - Current
- Gave assistance to the Radiology Technicians in order to fulfill patient imaging orders
- Reported unusual or urgent circumstances in patients' condition or environment immediately to the assigned nurse
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing the ER X-Ray rooms
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Transported patients between rooms and appointments
Human Resource Specialist
Iowa Army National Guard
03.2020 - Current
- Assisted with meetings and presentations within the company
- Performed various administrative functions, including office cleaning, inventory, making necessary copies, and discarding sensitive documents properly and safely
- Assisted in documenting military orders for various soldiers that aided in retirement points
- Took on the responsibility of processing awards
- Developed familiarity and proficiency with Microsoft platforms including: Teams, Word, Excel, and Outlook
Crew Member
Dunkin' Donuts
02.2022 - 04.2023
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Brewed coffee and tea and changed out drink station syrups
- Kept food preparation area, equipment, and utensils clean and sanitary
- Worked front counter, drive-thru, and other areas
Sales Lead Keyholder
White House Black Market
08.2021 - 02.2023
- Improved customer service by projecting a friendly and knowledgeable attitude
- Processed cash, credit, debit, and check payments
- Used weekly financial data to analyze company growth and optimize operational strategies
- Completed store opening and closing procedures
- Offered hands-on customer assistance, assessing needs and maintaining current knowledge of consumer preferences
- Tracked and prioritized work orders to meet daily production requirements
- Accepted and processed customer returns
Crew Member Cook
Pizza Ranch Buffet
02.2021 - 08.2021
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination
- Wrapped up and stored unused food in appropriate containers and placed in the refrigerator to avoid spoilage
- Contributed to consistent customer satisfaction ratings by producing high-quality food and providing timely service
- Safely used kitchen equipment and reduced risk of injuries and burns
- Reduced customer waiting by batch cooking popular items during rush times
- Served around 100-200 customers each evening by cooking fast food items quickly
Shift Supervisor
JW's Foods
12.2016 - 01.2021
- Responded to and resolved customer questions and concerns
- Completed store opening and closing procedures, including setting up registers and checking products
- Delivered successful training to more than ten employees during the four-and-a-half-year tenure, educating them on successful work processes and productivity strategies
- Consulted with HR teams to identify and onboard, optimal candidates for Cashier and Carryout positions
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress
- Regulated pricing, inventory count, and supply during shift hours
Education
Bachelor of Arts - English
University of Iowa
Iowa City, IAHigh School Diploma -
Mid-Prairie High School
Wellman, IA05.2020
Skills
- Food and Beverage Service
- Cash Handling
- Written and Verbal Communication
- Cash Register Operations
- Cooperative Attitude
- Reliable and Responsible
- Problem Solving
- Detail-Oriented
- Multitasking and Prioritization
- Analytical Thinking
- Adaptable and Flexible
- Focused and Disciplined
- Time Management
- Collaboration and Teamwork
Languages
Spanish
Limited Working
Timeline
Radiology Nursing Assistant
University Of Iowa Hospital And Clinics
02.2023 - Current
Crew Member
Dunkin' Donuts
02.2022 - 04.2023
Sales Lead Keyholder
White House Black Market
08.2021 - 02.2023
Crew Member Cook
Pizza Ranch Buffet
02.2021 - 08.2021
Human Resource Specialist
Iowa Army National Guard
03.2020 - Current
Shift Supervisor
JW's Foods
12.2016 - 01.2021
Bachelor of Arts - English
University of Iowa
High School Diploma -
Mid-Prairie High School
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