Proven leader and skilled in shipment processing. Excelled excelled at UCCS Bookstore by enhancing customer service standards and improving inventory management. My experience spans coordinating teams, driving sales through effective merchandise displays, and mastering both mechanical repairs and team leadership, contributing significantly to operational excellence. Worked well with team management and mentoring associates. Motivated professional with experience in retail sales and customer service. Proven track record of meeting and exceeding sales goals. Committed to providing exceptional customer service to ensure satisfaction.
Work History
Certified Learning Coach
2 Years 2 Months
Red Robin | 2024.07 - Current
Developed individualized learning plans to enhance employee performance and engagement.
Collaborated with management to identify areas for improvement in staff training programs.
Supported struggling learners with targeted instruction, resulting in increased academic achievement.
Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
Managed multiple tables simultaneously, providing timely food and beverage service.
Trained new servers on menu knowledge, service standards, and operational procedures.
SHIFT LEAD
11 Months
Express Car Wash Colorado | 2023.06 - 2024.05
Managed store closing and opening procedures to ensure safety and security.
Held team members accountable during shift by effectively coaching to improve performance.
Worked with chemicals and worked on machinery to be up to standard.
Trained new hires on the proper use of equipment, job duties, and safety regulations.
Complied with company standards and policies, setting an example for team members.
Coached team members during shifts, fostering accountability and driving performance improvements.
Monitored employee performance and provided feedback to improve skills.
Complied with company standards and policies, setting example for team members.
Developed shift plans and adjusted team member line-up to optimize shift operations.
STORE ASSOCIATE
1 Year 1 Month
UCCS Bookstore | 2022.07 - 2023.08
Greeted customers and answered questions, assisting with needs and finding items.
Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
Built relationships with customers through friendly conversations about products or services offered at the store.
Worked in the online department, assisting customers through phone and email.
Worked on POs and organizing excels with merchandise.
Handled communication with sellers.
Unloaded store merchandise and arranged products in display areas.
Processed cash and credit payments with accurate cash-handling.
Processed shipments quickly and accurately according to established guidelines.
STORE ASSOCIATE
1 Year 1 Month
TJ Maxx and Homegoods | 2021.06 - 2022.07
Greeted customers and answered questions, assisting with needs and finding items.
Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
Built relationships with customers through friendly conversations about products or services offered at the store.
Unpacked store merchandise and organized to be put on the floor.
SHIFT LEAD
1 Year
Little Caesars Co | 2020.06 - 2021.06
Trained new hires on the proper use of equipment, job duties, and safety regulations.
Managed store closing and opening procedures to ensure safety and security.
Assisted customers with inquiries, orders and complaints in a timely manner.
Complied with company standards and policies, setting an example for team members.
Supervised food production and preparation, promoting consistency with established recipes and procedures.
Education
Bachelor of Science (B.S.) - Healthcare Sciences
University of Colorado | Colorado Springs, CO, US | 2026-05
Studied elements of health sciences from major body systems to intracellular processes. Understood the chemistry behind organic reactions and practiced preforming them. Studied different elements of health and wellness promotion including communication, culture and disease and habit tracking.
Skills
Customer Service
Chemical handling and repair
Mechanical and Chemical handling and Repairs
Inventory management proficiency
Shipment Processing
Problem-solving skills
Verbal and written communication
Collaborative learning
Timeline
Certified Learning Coach
Red Robin
2024.07 - CurrentRead More
SHIFT LEAD
Express Car Wash Colorado
2023.06 - 2024.05Read More
STORE ASSOCIATE
UCCS Bookstore
2022.07 - 2023.08Read More
STORE ASSOCIATE
TJ Maxx and Homegoods
2021.06 - 2022.07Read More
SHIFT LEAD
Little Caesars Co
2020.06 - 2021.06Read More
University of Colorado
Bachelor of Science (B.S.) from Healthcare Sciences