Professional Summary
Overview
Work History
Education
Skills
Timeline

Brianna Gill

Red Robin
Colorado Springs,US
6
years of professional experience

Proven leader and skilled in shipment processing. Excelled excelled at UCCS Bookstore by enhancing customer service standards and improving inventory management. My experience spans coordinating teams, driving sales through effective merchandise displays, and mastering both mechanical repairs and team leadership, contributing significantly to operational excellence. Worked well with team management and mentoring associates. Motivated professional with experience in retail sales and customer service. Proven track record of meeting and exceeding sales goals. Committed to providing exceptional customer service to ensure satisfaction.

Work History

Certified Learning Coach

2 Years 2 Months
Red Robin | 2024.07 - Current
  • Developed individualized learning plans to enhance employee performance and engagement.
  • Collaborated with management to identify areas for improvement in staff training programs.
  • Supported struggling learners with targeted instruction, resulting in increased academic achievement.
  • Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
  • Managed multiple tables simultaneously, providing timely food and beverage service.
  • Trained new servers on menu knowledge, service standards, and operational procedures.

SHIFT LEAD

11 Months
Express Car Wash Colorado | 2023.06 - 2024.05
  • Managed store closing and opening procedures to ensure safety and security.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Worked with chemicals and worked on machinery to be up to standard.
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Complied with company standards and policies, setting an example for team members.
  • Coached team members during shifts, fostering accountability and driving performance improvements.
  • Monitored employee performance and provided feedback to improve skills.
  • Complied with company standards and policies, setting example for team members.
  • Developed shift plans and adjusted team member line-up to optimize shift operations.

STORE ASSOCIATE

1 Year 1 Month
UCCS Bookstore | 2022.07 - 2023.08
  • Greeted customers and answered questions, assisting with needs and finding items.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Built relationships with customers through friendly conversations about products or services offered at the store.
  • Worked in the online department, assisting customers through phone and email.
  • Worked on POs and organizing excels with merchandise.
  • Handled communication with sellers.
  • Unloaded store merchandise and arranged products in display areas.
  • Processed cash and credit payments with accurate cash-handling.
  • Processed shipments quickly and accurately according to established guidelines.

STORE ASSOCIATE

1 Year 1 Month
TJ Maxx and Homegoods | 2021.06 - 2022.07
  • Greeted customers and answered questions, assisting with needs and finding items.
  • Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
  • Built relationships with customers through friendly conversations about products or services offered at the store.
  • Unpacked store merchandise and organized to be put on the floor.

SHIFT LEAD

1 Year
Little Caesars Co | 2020.06 - 2021.06
  • Trained new hires on the proper use of equipment, job duties, and safety regulations.
  • Managed store closing and opening procedures to ensure safety and security.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Complied with company standards and policies, setting an example for team members.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.

Education

Bachelor of Science (B.S.) - Healthcare Sciences

University of Colorado | Colorado Springs, CO, US | 2026-05

Studied elements of health sciences from major body systems to intracellular processes. Understood the chemistry behind organic reactions and practiced preforming them. Studied different elements of health and wellness promotion including communication, culture and disease and habit tracking.

Skills

Customer Service
Chemical handling and repair
Mechanical and Chemical handling and Repairs
Inventory management proficiency
Shipment Processing
Problem-solving skills
Verbal and written communication
Collaborative learning

Timeline

Certified Learning Coach

Red Robin
2024.07 - CurrentRead More

SHIFT LEAD

Express Car Wash Colorado
2023.06 - 2024.05Read More

STORE ASSOCIATE

UCCS Bookstore
2022.07 - 2023.08Read More

STORE ASSOCIATE

TJ Maxx and Homegoods
2021.06 - 2022.07Read More

SHIFT LEAD

Little Caesars Co
2020.06 - 2021.06Read More

University of Colorado

Bachelor of Science (B.S.) from Healthcare Sciences
Read More
Brianna Gill