Dynamic coach with a proven track record in facilitating impactful training sessions. Expertise in developing individualized coaching plans and monitoring progress to enhance team performance and customer service skills.
Overview
7
7
years of professional experience
Work History
Coach
T-Mobile
Colorado Springs, Colorado
08.2018 - 01.2026
Developed tailored coaching plans to align with employee needs and goals.
Facilitated training sessions that enhanced employee performance and engagement.
Monitored team progress and adjusted coaching strategies.
Provided constructive feedback to employees during performance evaluations.
Guided team members to enhance customer service skills and product knowledge.
Collaborated with management to identify and address areas for team improvement and growth.
Implemented best practices for effective communication within the team.