Brianna Goff
Morgantown
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive patient/client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
WVU Medicine
10.2022 - Current
- Served as witness in court proceedings across multiple counties in West Virginia.
- Notarized and completed numerous legal documents efficiently.
- Collaborated with attorneys statewide on patient personal and automobile accident cases, emphasizing billing processes.
- Negotiated settlements on patient accounts with attorneys to achieve favorable outcomes.
- Communicated directly with patients regarding account inquiries and updates.
Radiology Services Representative
WVU Medicine
02.2020 - 10.2022
- Created Surgical biopsy folders utilized in daily procedures at Betty Puskar Breast Care Center.
- Developed training materials to enhance staff knowledge and performance.
- Managed high call volumes while ensuring timely resolution of issues.
- Trained new team members through onboarding, providing mentorship and resources.
- Gathered imaging history for new patients during initial visits.
- Placed and updated imaging orders by coordinating with clinics and patients.
Clinical Assistant
WVU Medicine
04.2019 - 02.2020
- Documented vital signs, symptoms, and medical histories for informed healthcare decisions.
- Employed effective communication and active listening with physicians, nursing staff, and patients.
- Addressed patient concerns promptly to enhance satisfaction with treatment plans and test results.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines during all communications.
- Created a clean, comfortable, and organized treatment environment for optimal patient experiences.
Education
High School Diploma -
Penn Foster
Scranton, PA 08-2015
Skills
- Time Management
- Multitasking and organization
- Customer service excellence
- Empathy and patience
- Verbal and written communication
- Microsoft windows and office
Certification
- Licensed Notary for the state of WV
Timeline
Customer Support Specialist
WVU Medicine
10.2022 - Current
Radiology Services Representative
WVU Medicine
02.2020 - 10.2022
Clinical Assistant
WVU Medicine
04.2019 - 02.2020
High School Diploma -
Penn Foster
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