Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Grantham

Smyrna,DE

Summary

Driven professional with a strong background in customer service and inventory management, demonstrated at Quick Check and Amazon Fulfillment Center. Excelled in resolving high-stress situations, boosting customer loyalty by employing empathy and critical thinking. Skilled in cash handling and organizing inventory, achieving daily targets through effective teamwork and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Quick Check
05.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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  • Responded to customer requests for products, services, and company information.
  • Handled Cash and Debit Sales Transactions

Warehouse Associate

Amazon Fulfillment Center
09.2023 - 10.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Organized inventory and warehouse items.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Drive-Thru Cashier

Popeyes® Louisana Kitchen
03.2021 - 09.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Education

Currently Enrolled - Business Administration

Delaware Technical Community College
DE

High School Diploma -

Willingboro High School
Willingboro, NJ
06.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Organizing Inventory
  • Cash Handling
  • Food Handling
  • Medical Assistant training
  • Data Entry

Timeline

Customer Service Representative

Quick Check
05.2024 - 08.2024

Warehouse Associate

Amazon Fulfillment Center
09.2023 - 10.2023

Drive-Thru Cashier

Popeyes® Louisana Kitchen
03.2021 - 09.2021

Currently Enrolled - Business Administration

Delaware Technical Community College

High School Diploma -

Willingboro High School
Brianna Grantham