Brianna Greer

• Assisted taxpayers with inquiries regarding tax filings and compliance requirements.
• Utilized IRS systems to accurately process and resolve customer issues efficiently.
• Educated clients on tax regulations, ensuring understanding and compliance.
• Coordinated with team members to streamline workflow and enhance service delivery.
• Results-driven Collections Agent with experience managing overdue accounts, negotiating payment arrangements, and maintaining positive customer relationships. Skilled in communication, problem-solving, and meeting collection targets while following company policies and compliance guidelines

Customer-focused Collections Agent with strong negotiation and communication skills. Experienced in handling high-volume accounts, resolving delinquent balances, documenting account activity, and working with customers to create manageable payment solutions while maintaining compliance with collection regulations.

• Prepared and analyzed financial statements to ensure accuracy and compliance with regulations.
• Assisted in budget preparation and forecasting to support financial planning initiatives.
• Oversaw general ledger entries, ensuring timely updates and accurate account reconciliations.
• Collaborated with cross-functional teams to streamline accounting processes and improve efficiency.