Brianna Halbert
Langley,KY
Summary
Skilled Pharmacy Technician with proven expertise in insurance reconciliation and exceptional customer service, honed at Total Pharmacy Care and Rite Aid Pharmacy. Excelled in FDA compliance and patient counseling, significantly enhancing patient care. Demonstrates a strong ability to manage healthcare regulations and confidentiality, ensuring optimal service and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Pharmacy Technician
Total Pharmacy Care
Martin, KY
11.2016 - 12.2024
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Prepared and processed medical insurance claim forms and records.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Counseled patients on proper medication usage and potential side effects.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided customer service to patients by answering questions about medications and health-related topics.
Pharmacy Technician
Rite Aid Pharmacy
Martin, KY
01.2012 - 11.2016
Education
High School Diploma -
Allen Central High School
Eastern, KY05-2011
Skills
- Insurance reconciliation
- FDA compliance
- Intravenous admixture preparation
- Billing support
- Drug utilization review
- Proper labeling
- Insurance billing
- Healthcare regulations
- Answering customer questions
- Confidentiality and HIPAA
- Medicare and medicaid process
Timeline
Pharmacy Technician
Total Pharmacy Care
11.2016 - 12.2024
Pharmacy Technician
Rite Aid Pharmacy
01.2012 - 11.2016
High School Diploma -
Allen Central High School
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