
Dynamic pharmacy technician recognized for strong communication and team leadership skills. Expertise in medication management and patient education, with significant contributions to workflow optimization and claim processing in fast-paced environments.
Served as co-lead of the Westside Outpatient pharmacy, overseeing operations and championing benefits for 7 years.
Processed claims for patients and clinics using Medimpact and Optum, set up information in PA requests, and managed approvals or denials. Sent EOBs to patients upon request and quarterly for Medicare patients, and facilitated pharmacy transfers for new members year-round.
Interviewed patients with admit orders to verify accuracy of prescriptions on file, confirmed last medication intake, and compiled reports for doctors in the Emergency Department.