Brianna Hall
Chicago,IL
Summary
Results-driven professional with extensive experience in project management and customer support. Skilled in data analysis and reporting, leading to improved service delivery and operational efficiency. Committed to driving successful outcomes through effective team collaboration and stakeholder engagement.
Overview
11
11
years of professional experience
Work History
Airport Information Coordinator
City of Chicago – Department of Aviation
Chicago, USA
01.2023 - Current
- Liaise with the Chicago Consular Corps to support protocol requests, verify gate pass credentials, and coordinate airline communication for international dignitaries and official guests.
- Manage customer correspondence through the Aviation email inbox, categorizing feedback, drafting responses, and escalating issues to the appropriate CDA sections when needed.
- Respond to 311 service requests by reviewing intake notes, coordinating across departments, and submitting detailed work order summaries to resolve public concerns.
- Manage airport special events by coordinating with internal teams, external stakeholders, vendors, and service providers.
- Develop and implement social media strategies to promote departmental programs, events, and services.
- Collaborate with the Communications section to enhance awareness of new and recurring airport events and entertainment.
- Oversee staffing and customer service initiatives with airline partners and airport tenants, especially during peak travel periods. Key initiatives include: Passenger Appreciation Events, Staff Brigade, Interview coordination, badging, signatory processes, and Excel-based scheduling.
- Lead departmental meetings and conduct staff performance reviews.
- Administer ASQ (Airport Service Quality) surveys to assess customer satisfaction and service standards.
City Carrier Supervisor
United States Postal Service
, USA
01.2019 - 01.2023
- Supervised mail distribution and dispatch operations, including oversight of change-of-address and accountable mail processes.
- Ensured adherence to protocols for receipt, recording, and delivery of mail.
- Created and managed staff schedules to align with operational needs and service demands.
- Adjusted assignments based on changes in mail volume and resource availability.
Administrative Assistant
Shirley Ryan Ability Lab
, USA
01.2017 - 01.2019
- Coordinated services in compliance with hospital board policies and HIPAA regulations.
- Prepared daily reports and assisted in evaluating staff performance.
- Greeted and assisted patients professionally both in-person and over the phone.
- Maintained office inventory and proactively managed supply orders.
Office Administrative Assistant
Merieux NutriSciences
, USA
01.2015 - 01.2017
- Produced and maintained accurate office documentation, spreadsheets, and presentations.
- Managed executive calendars, delegated tasks, and supported complex administrative workflows.
- Coordinated logistics, catering, agendas, and travel arrangements for company meetings and events.
Education
Bachelor of Science - Business Administration
Chicago State University
Chicago, ILSkills
- Oracle database management
- Project management
- Customer service and support
- Social media management
- Data analysis and reporting
- Team collaboration
- Event planning and coordination
- Communication skills
- Microsoft Office Suite proficiency
- Excel expertise
- Word processing
- Presentation design with PowerPoint
- Graphic design with Canva
- Payroll processing with ADP
- Internal communications strategy
- Marketing strategy development
- Stakeholder engagement and relations
- Client profiling
Timeline
Airport Information Coordinator
City of Chicago – Department of Aviation
01.2023 - Current
City Carrier Supervisor
United States Postal Service
01.2019 - 01.2023
Administrative Assistant
Shirley Ryan Ability Lab
01.2017 - 01.2019
Office Administrative Assistant
Merieux NutriSciences
01.2015 - 01.2017
Bachelor of Science - Business Administration
Chicago State University
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