Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brianna Hammonds

San Antonio

Summary

Experienced Customer Service Representative with exceptional communication, active listening, and problem-solving skills. Skilled at enhancing customer experiences by understanding needs, delivering tailored solutions, and fostering loyalty. Adept at building rapport, collaborating within teams, and optimizing processes to ensure quality and efficiency. Highly motivated to maintain customer satisfaction and drive business growth through strong leadership, sound judgment, and a results-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Producer

Farmers Insurance Agency
10.2024 - Current
  • Adhered to all regulations for insurance sales
  • Provided information on features, policies and relative advantages to promote insurance packages
  • Worked in high-volume, competitive sales environment
  • Provided detailed information about Farmers insurance products
  • Maintained high standards of customer service by building relationships with clients
  • Built relationships with clients using active listening and issue resolution to provide excellent service

Claims Adjuster

Allcat Claims Service, LLC
05.2023 - 09.2024
  • Licensed property and casualty adjuster, worked in claims for end to end, property damage, and catastrophe
  • My role included complete file ownership from start to finish of the claim
  • I oversaw everything from speaking directly with the customer to set expectations for the claim process, to full resolution and claim closure

Timeshare Sales Representative

Global Exchange Vacation Club (GEVC)
03.2023 - 05.2023
  • Selling vacation packages to qualified families
  • Using conversation to obtain needed details in providing a greater customer experience

Deli/Cross functional Partner

H-E-B
11.2020 - 03.2023
  • In H-E-B I worked in all the perishable departments like bakery, deli, and produce throughout my day to help catch each department up
  • I took responsibility over maintaining the different departments while also working directly with customers to provide an efficient experience
  • I've been partner of the month with H-E-B

Bird Specialist/certified trainer

Raising Canes
06.2019 - 11.2020
  • I started off as a basic crew member, during my last year with canes I trained in the front and the kitchen, become a certified trainer, and a bird specialist (a shift leader)
  • My responsibility's include educating customers on our menu, enforcing company standards with crew and communicating with management

Sales Associate

Dorothy's dance shop
09.2018 - 06.2019
  • I worked as a sales associate for kids and parents
  • My responsibility's were to make sure the store was clean, to answer any questions customers had on our products, and to sell and up sell the dance wear plus accessories
  • I was trained to input stock on there system
  • I worked at 2 of the 3 locations (transferred after moving)

Sales Associate

Ulta Beauty
04.2018 - 08.2018
  • I was a sales associate at ultra for about 4 months, I started working there at the end of high school but unfortunately they were not able to provide the hours I needed at the time
  • While I was there I would check in inventory and restock using electronic devices
  • A main focus was up selling and getting people to sign up for the ultra credit card

Sales Associate

Regal Entertainment Group
04.2017 - 04.2018
  • While I worked there I cleaned theaters, worked the concession stand, and in the box office
  • My responsibility's included keeping my team on task and making sure my own service time were to standard
  • I was considered for management but was still in high school

Education

High School Diploma -

Tom C. Clark High School
San Antonio, TX
06-2018

Skills

  • Relationship building
  • Claims handling
  • Sales expertise
  • Insurance products
  • Guest relations
  • Upselling techniques
  • Client retention
  • Order taking
  • Physical stamina
  • Complaint resolution
  • Conflict resolution
  • Order processing

Certification

  • Licensed insurance producer for property and casualty
  • Pending license for claims adjuster
  • Pending license for producing life and health
  • Active Texas drivers License

Timeline

Insurance Producer

Farmers Insurance Agency
10.2024 - Current

Claims Adjuster

Allcat Claims Service, LLC
05.2023 - 09.2024

Timeshare Sales Representative

Global Exchange Vacation Club (GEVC)
03.2023 - 05.2023

Deli/Cross functional Partner

H-E-B
11.2020 - 03.2023

Bird Specialist/certified trainer

Raising Canes
06.2019 - 11.2020

Sales Associate

Dorothy's dance shop
09.2018 - 06.2019

Sales Associate

Ulta Beauty
04.2018 - 08.2018

Sales Associate

Regal Entertainment Group
04.2017 - 04.2018

High School Diploma -

Tom C. Clark High School

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Brianna Hammonds