Brianna Harris
McKinney,TX
Summary
Adaptable and personable with solid understanding of hospitality management principles and customer service excellence. Knowledgeable in guest relations and operations management, capable of utilizing problem-solving and organizational skills. Ready to create memorable guest experiences and drive team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Marriott International, Inc.
07.2024 - Current
- Coordinated with housekeeping and maintenance teams to ensure room readiness upon guest arrival.
- Upsold room upgrades and hotel amenities contributing to an increase in revenue per guest.
- Managed an average of 250+ check-ins and check-outs per shift, reducing wait times by 35% through efficient service and use of property management systems
- Assisted in increasing hotel loyalty program sign-ups by 30% through proactive guest engagement.
Server
Ford’s Garage
01.2023 - 07.2024
- Consistently upsold beverages, appetizers and desserts, increasing average check size by 15%
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Efficiently handled guest request and concerns, contributing to a 20% increase in repeat customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Server
Fogo De Chão
10.2019 - 01.2023
- Assisted in organizing special events, increasing event-driven revenue by 40%
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Managed multiple tables in a fast-paced environment, turning over 30+ tables per shift while maintaining high service standards.
Education
Bachelor Of Science - Integrative Studies
University of North Texas
Denton, TX05.2024
Associates Of Arts - General Studies
Collin County Community College District
Plano, TX12.2020
Skills
- Networking & Relationship Building
- Customer Service & Retention
- Professional appearance
- Hospitality service expertise
- Sales expertise
- Strong work ethic
- Food sales and promotion
- Upselling and cross-selling techniques
Certification
TABC and Food Handlers
Timeline
Front Desk Agent
Marriott International, Inc.
07.2024 - Current
Server
Ford’s Garage
01.2023 - 07.2024
Server
Fogo De Chão
10.2019 - 01.2023
TABC and Food Handlers
Bachelor Of Science - Integrative Studies
University of North Texas
Associates Of Arts - General Studies
Collin County Community College District
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