Elle Blackwell
Murfreesboro,TN
Summary
Goal-oriented manager with distinguished experience spanning multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Embassy Suites Hilton
09.2023 - Current
- Report facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversee fast-paced front desk operations and guests' needs at a busy facility.
- Contribute to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Calculate billings and posted charges to room accounts, reviewing charges with guests at checkout.
Deli/Bakery Manager
Kroger
08.2021 - 08.2023
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Managed budgeting process and financial reporting, ensuring accurate tracking of expenses and revenues for the bakery department.
Cafe Manager
Speedway LLC
02.2019 - 06.2021
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Outreach Specialist
State Of TN Dept Of Labor/ Workforce Development
02.2017 - 12.2018
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
Care Giver to Parent
Caregiving
06.2016 - 01.2017
Patient Services Representative
Vanderbilt University Medical Center
08.2012 - 05.2016
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Provided excellent customer service to patients and medical staff.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Increased efficiency of office operations through proper management of medical records and filing systems.
Care Giver to Family Member
Caregiving
09.2010 - 07.2012
- Maintained a safe and clean environment while reducing risks and ensuring optimal health outcomes.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Work Release/Re-entry Employment Specialist
Project Return Inc/Tennessee Prison For Women
07.2007 - 08.2010
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Led job readiness and career-building workshops to uplift client confidence.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Collaborated closely with interdisciplinary teams to address client barriers and facilitate access to necessary resources.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Science - Health Education with Concentration in Community and Public Health
Middle Tennessee State University
01.2016
Skills
- Phone and Email Etiquette
- Guest Relations
- Teamwork and Collaboration
- Security procedures
- Microsoft Office
- Communication
- Networking
- Conflict Resolution
- Team Building
Timeline
Front Desk Agent
Embassy Suites Hilton
09.2023 - Current
Deli/Bakery Manager
Kroger
08.2021 - 08.2023
Cafe Manager
Speedway LLC
02.2019 - 06.2021
Outreach Specialist
State Of TN Dept Of Labor/ Workforce Development
02.2017 - 12.2018
Care Giver to Parent
Caregiving
06.2016 - 01.2017
Patient Services Representative
Vanderbilt University Medical Center
08.2012 - 05.2016
Care Giver to Family Member
Caregiving
09.2010 - 07.2012
Work Release/Re-entry Employment Specialist
Project Return Inc/Tennessee Prison For Women
07.2007 - 08.2010
Bachelor of Science - Health Education with Concentration in Community and Public Health
Middle Tennessee State University
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