BRIANNA HATTON
Grand Prairie,Texas
Summary
Cashier with over 3 years of experience in fast-paced customer service settings, adept at managing transactions with precision and addressing customer inquiries effectively. Previously a Busser and E-commerce specialist, demonstrating strong organizational skills and a commitment to enhancing customer satisfaction. Possesses key strengths in teamwork, adaptability, and problem-solving, ready to contribute to continued service excellence.
Overview
6
6
years of professional experience
Work History
Drive Thur Cashier
Panera Bread
11.2024 - Current
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Customer Service Representative
Aramsco
05.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Pizza professional
Pizza Patron
03.2024 - 05.2024
- Efficiently manage pizza preparation, boosting customer satisfaction.
- Meticulously adhere to food safety standards, ensuring top-quality products.
- Passionately craft pizzas, consistently receiving positive feedback from patrons.
Cashier
Raising Canes
04.2022 - 02.2023
- Managed transaction accuracy and efficiently handled customer inquiries, enhancing service quality.
- Boosted customer satisfaction by providing swift and accurate order processing and issue resolution.
- Assisted team members in maintaining a clean and organized front, ensuring a welcoming environment.
E-commerce
Kroger
02.2021 - 07.2021
- Efficiently processed and delivered online orders, enhancing customer satisfaction.
- Meticulously organized customer orders for optimal delivery efficiency.
Busser
Abuelo's
09.2020 - 12.2020
- Efficiently ensured clean dining areas, enhancing guest satisfaction.
- Supported seamless dining operations by expediently assisting servers.
Carhop
Sonic Drive-In
09.2019 - 10.2019
- Managed accurate order processing and efficient food delivery, enhancing customer satisfaction.
- Streamlined beverage preparation processes, boosting service speed and efficiency.
- Provided consistent, friendly service, supporting a positive dining experience for customers.
Hostess/Busser
The porch at Mansfield
03.2019 - 07.2019
- Managed guest reception and seating, ensuring prompt and courteous service.
- Enhanced dining experience by swiftly clearing tables and preparing for new guests.
- Assisted in maintaining a clean and welcoming environment for patrons.
Education
High school diploma - undefined
06.2021
Skills
- Adaptability
- Communication
- Problem solving
- Teamwork
- Customer service
- Reliability and punctuality
- Upselling strategies
Timeline
Drive Thur Cashier
Panera Bread
11.2024 - Current
Customer Service Representative
Aramsco
05.2024 - 09.2024
Pizza professional
Pizza Patron
03.2024 - 05.2024
Cashier
Raising Canes
04.2022 - 02.2023
E-commerce
Kroger
02.2021 - 07.2021
Busser
Abuelo's
09.2020 - 12.2020
Carhop
Sonic Drive-In
09.2019 - 10.2019
Hostess/Busser
The porch at Mansfield
03.2019 - 07.2019
High school diploma - undefined
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