Dedicated customer service representative with proven skills in complaint handling, relationship building, and problem resolution. Committed to enhancing customer satisfaction through effective communication and streamlined processes.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
UNFI
Aurora, CO
09.2022 - 07.2025
Assisted customers with product inquiries and order issues, ensuring timely resolutions.
Processed customer orders accurately using CRM software, enhancing overall efficiency.
Resolved complaints by providing effective solutions, maintaining high customer satisfaction levels.
Collaborated with team members to streamline communication processes and improve service delivery.
Front Desk Receptionist
Colorado Sleep Institute
Broomfield, CO
10.2021 - 07.2022
Managed patient check-ins and check-outs, ensuring efficient appointment scheduling and accurate record keeping.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Utilized electronic health record systems to maintain patient information and streamline administrative processes.
Coordinated communication between patients and medical staff to enhance overall patient experience.
Implemented workflow improvements that reduced wait times and increased patient satisfaction ratings.
Monitored office supplies inventory, placing orders to ensure uninterrupted service delivery at the front desk.
Shift Lead
Papa John's Pizza
Denver, CO
09.2015 - 09.2021
Supervised daily operations to ensure smooth workflow and adherence to company standards.
Trained and mentored team members on food safety and quality procedures.
Coordinated inventory management, ensuring product availability and minimizing waste.
Implemented process improvements that enhanced efficiency in food preparation and delivery.
Resolved customer inquiries and complaints, maintaining high satisfaction levels.
Collaborated with management on staff scheduling to meet peak demand periods effectively.
Conducted training sessions on new menu items, ensuring consistent execution across shifts.