Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Brianna Haubert

Thornton

Summary

Dedicated customer service representative with proven skills in complaint handling, relationship building, and problem resolution. Committed to enhancing customer satisfaction through effective communication and streamlined processes.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

UNFI
Aurora, CO
09.2022 - 07.2025
  • Assisted customers with product inquiries and order issues, ensuring timely resolutions.
  • Processed customer orders accurately using CRM software, enhancing overall efficiency.
  • Resolved complaints by providing effective solutions, maintaining high customer satisfaction levels.
  • Collaborated with team members to streamline communication processes and improve service delivery.

Front Desk Receptionist

Colorado Sleep Institute
Broomfield, CO
10.2021 - 07.2022
  • Managed patient check-ins and check-outs, ensuring efficient appointment scheduling and accurate record keeping.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized electronic health record systems to maintain patient information and streamline administrative processes.
  • Coordinated communication between patients and medical staff to enhance overall patient experience.
  • Implemented workflow improvements that reduced wait times and increased patient satisfaction ratings.
  • Monitored office supplies inventory, placing orders to ensure uninterrupted service delivery at the front desk.

Shift Lead

Papa John's Pizza
Denver, CO
09.2015 - 09.2021
  • Supervised daily operations to ensure smooth workflow and adherence to company standards.
  • Trained and mentored team members on food safety and quality procedures.
  • Coordinated inventory management, ensuring product availability and minimizing waste.
  • Implemented process improvements that enhanced efficiency in food preparation and delivery.
  • Resolved customer inquiries and complaints, maintaining high satisfaction levels.
  • Collaborated with management on staff scheduling to meet peak demand periods effectively.
  • Conducted training sessions on new menu items, ensuring consistent execution across shifts.

Education

High School Diploma -

Prairie View High School
Brighton, CO

Dental Assisting Certificate - Dental Assisting

Academy Of Dental Assisting Careers
Longmont, CO
03-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Paperwork processing
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Team development

Languages

English
Full Professional

Timeline

Customer Service Representative

UNFI
09.2022 - 07.2025

Front Desk Receptionist

Colorado Sleep Institute
10.2021 - 07.2022

Shift Lead

Papa John's Pizza
09.2015 - 09.2021

High School Diploma -

Prairie View High School

Dental Assisting Certificate - Dental Assisting

Academy Of Dental Assisting Careers
Brianna Haubert