Brianna Haynes
Lodi,CA
Summary
Motivated, passionate leader with over 10 years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction.
Results-oriented professional with experience in retail management, customer service and inventory control.
Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dynamic professional with a proven track record in customer relationships and sales strategies. Skilled in driving revenue growth and enhancing customer satisfaction. Committed to optimizing inventory control and team performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
The Good Feet Store
Modesto, CA
02.2024 - Current
- Supervised daily operations, ensuring seamless customer service and efficient workflow.
- Trained and mentored staff, enhancing team performance and product knowledge.
- Implemented inventory management practices, optimizing stock levels and minimizing discrepancies.
- Analyzed sales data to identify trends and recommend strategic initiatives for growth.
- Trained and mentored junior sales staff on effective selling techniques and product knowledge.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Collaborated with team members to achieve monthly sales targets and enhance teamwork dynamics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Store Leader
PetSmart
Folsom, CA
06.2022 - Current
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
Customer Engagement Leader
PetSmart
Lodi, CA
06.2018 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Streamlined communication channels to improve customer service response times and efficiency.
- Collaborated with cross-functional teams to develop targeted campaigns, driving customer retention rates.
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers'' confidence in our company''s offerings.
Associate Leader
PetSmart
Stockton, CA
06.2016 - 06.2018
- Established clear objectives for team members, regularly monitoring progress against targets to ensure consistent performance.
- Led business awareness of operational and process methods, techniques and tools.
- Earned trust of others through open, honest communication and reliable follow-through.
- Arranged development and delivery of updated training for staff.
- Maintained confidentiality of company information.
Head Porter
Manteca Bowl And Family Fun Center
Manteca, CA
12.2014 - 06.2016
- Streamlined front desk operations for improved customer satisfaction and seamless check-in/check-out processes.
- Developed strong relationships with guests, anticipating their needs and providing personalized service.
- Assisted in training new porters, ensuring consistent quality of service across the team.
- Contributed to increased guest retention rates through prompt conflict resolution and exemplary customer service skills.
- Recognized by management for consistently going above and beyond to ensure guest satisfaction, contributing to increased positive reviews.
Skills
- Customer Relationships
- Problem solving
- Store operations
- Merchandise display
- Inventory control
- Cash handling
- Store Opening and Closing
- Active listening
- Sales presentations
- Product description
- Up-selling
- Closing techniques
Timeline
Assistant Manager
The Good Feet Store
02.2024 - Current
Assistant Store Leader
PetSmart
06.2022 - Current
Customer Engagement Leader
PetSmart
06.2018 - 07.2022
Associate Leader
PetSmart
06.2016 - 06.2018
Head Porter
Manteca Bowl And Family Fun Center
12.2014 - 06.2016