Brianna Heaton
Fort Moore,US
Summary
Dedicated and diligent worker with a humble level of experience. Quick to grasp new concepts and excel once they are understood. Fully committed to accomplishing tasks to the best of abilities, consistently delivering exceptional results. You can count on me! :)
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist / Housekeeper
Extended Stay America
Columbus, GA
11.2022 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Tropical Smoothie Cafe Employee
Tropical Smoothie Cafe
Prattville, AL
03.2022 - 08.2022
- Exceeded sales goals consistently through effective upselling techniques and genuine enthusiasm for cafe offerings.
- Participated in promotional activities such as sampling events to generate interest in new products or seasonal offerings.
- Ensured food safety standards were met by properly storing and handling ingredients, following sanitation guidelines.
- Handled cash transactions with accuracy, maintaining a balanced register at the end of each shift.
- Supported management in maintaining a well-stocked cafe by placing timely orders for supplies and ingredients.
- Prepared high-quality beverages according to recipe specifications, consistently meeting customer expectations.
- Boosted cafe efficiency by staying organized during peak hours and multitasking when necessary.
- Contributed to a positive team atmosphere by collaborating with colleagues and assisting in various tasks as needed.
- Demonstrated product knowledge when answering customer inquiries, resulting in informed purchasing decisions.
- Created lasting relationships with returning customers by remembering preferences and engaging in friendly conversation.
- Maintained equipment functionality through regular cleaning and preventative maintenance tasks.
- Assisted in training new hires, ensuring they understood company policies and procedures for optimal performance.
- Resolved customer concerns or complaints professionally, striving for complete satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Food Server
Cracker Barrel Old Country Store
Prattville, AL
08.2021 - 02.2022
- Making up tables to seat guests
- Assist servers by taking drink orders
- Make sure understood that are empowered to handle situations
- Keep constant steady flow of restaurant operations and communicate with management
- Greeted the customer when walked in the door
- Assisted servers greeted guest and make sure to seat to proper table
- Greeting the entrance and exit of all customers
- Maintain clean work area and organized tables for seating capacity
- Handling and serving all food items to quality standards
- Providing quality customer service
- Cleaning tables and dining area
- Setting tables
- Processing payments and working on a POS system
- Responding to requests for seating and taking pick-up orders
- Served clientele and submitted orders to kitchen
- Ensuring a pleasurable dining experience to all guests by efficiently reporting wait times, taking names, busing tables, and seating guests
- Assisting in receiving customers and providing quality service
- Greeted and sat guests
- Certified Host trainer
- Work for, especially for students
Host/Hostess (Food Preparation and Serving Related)
Longhorn Steakhouse
Prattville, AL
01.2019 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School - General Studies
Penn Foster College online university
Scottsdale, AZ01.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Oral and writing communication
- Administrative Support
- Guest Relations
Timeline
Front Desk Receptionist / Housekeeper
Extended Stay America
11.2022 - 02.2023
Tropical Smoothie Cafe Employee
Tropical Smoothie Cafe
03.2022 - 08.2022
Food Server
Cracker Barrel Old Country Store
08.2021 - 02.2022
Host/Hostess (Food Preparation and Serving Related)
Longhorn Steakhouse
01.2019 - 11.2019
High School - General Studies
Penn Foster College online university