Jozetta Stovall
Jackson,MS
Summary
I am a Dynamic and compassionate professional with experience at The Waterford and Trinity Health and Rehabilitation. Excelled in providing top-notch customer service and maintaining sanitary environments. Demonstrated teamwork and excellent communication skills, significantly enhancing guest and patient satisfaction. Proven ability in cleaning, organizing, and supporting diverse needs with empathy and efficiency.
Overview
18
18
years of professional experience
Work History
Housekeeper/front Desk Receptionist
The Waterford
Ridgeland, MS
03.2011 - 08.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Answering Phone calls. Taking messages and imputing information into the computer.
- Communicate with residents and their families.
CNA
Trinity Health and Rehabilitation
Clinton, MS
10.2002 - 04.2005
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
CNA License -
JobCorps
Crystal Springs, MSH.S. -
Provine High School
Jackson Ms05.2005
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Physically strong
- Guest Relations
Accomplishments
- Worked 10 overtime hours during the holiday season at the request of management.
- Cleaned and replenished supplies for up to 20 rooms per shift.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of loving hands.
- Filing papers and having great communication skills.
- Love helping people and learning new information.
Languages
English
Professional Working
Timeline
Housekeeper/front Desk Receptionist
The Waterford
03.2011 - 08.2020
CNA
Trinity Health and Rehabilitation
10.2002 - 04.2005
CNA License -
JobCorps
H.S. -
Provine High School