Hannah Brown
VillaSport Athletic Club And Spa
Denver,CO
3
years of professional experience
Dedicated front desk receptionist with strong customer service skills, ensuring positive guest interactions and a welcoming environment. Skilled in training team members and implementing effective customer service protocols to enhance guest satisfaction.
Work History
Housekeeper/Front Desk Receptionist
2 Years 3 Months- Maintained cleanliness and organization in high-traffic areas, ensuring a welcoming environment for members and guests.
- Operated specialized cleaning equipment to effectively sanitize and maintain facility standards.
- Trained new team members on cleaning protocols and safety procedures to ensure compliance with health regulations.
- Conducted regular inspections of equipment and supplies, reporting maintenance needs to management promptly.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Implemented best practices for waste disposal and recycling, contributing to sustainability initiatives within the club environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Processed visitor check-ins, ensuring compliance with security protocols.
- Developed customer service protocols, enhancing guest satisfaction through effective communication.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist/Party Coordinator
7 Months- Greeted and assisted guests, ensuring positive first impressions and seamless check-in experiences.
- Coordinated appointment scheduling, optimizing front desk operations for maximum efficiency.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Maintained organized reception area, enhancing overall customer experience through cleanliness and accessibility.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and checked out families who had their event at Urban Air
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Education
Allied Health - Diagnostic Medical Sonography
High School Diploma
Skills
Housekeeping
Facility maintenance
Sanitation practices
Customer service orientation
Safety compliance
Appointment scheduling
Problem-solving skills
Teamwork
Team collaboration
Written communication
Telephone etiquette
Listening skills
Office organization
Timeline
Housekeeper/Front Desk Receptionist
VillaSport Athletic Club And Spa
09.2023 - 12.2025Read More
Front Desk Receptionist/Party Coordinator
Urban Air
02.2023 - 09.2023Read More
Red Rocks Community College
Allied Health from Diagnostic Medical Sonography
Read More
Liberty Highschool
High School Diploma
Read More