Brianna Hemric
State Road,NC
Summary
Motivated and experienced training specialist with a passion for creating effective training plans tailored to meet the evolving needs of both the company and its employees. Collaborative by nature, possesses a proven track record of working closely with managers to identify and refine unique requirements. Equipped with a diverse skill set including adaptability to any situation, hard work ethic, and interpersonal skills that make a unique candidate willing to learn anything that will further my career. Eager to contribute to a growth-oriented role and a challenging long term position.
Overview
10
10
years of professional experience
Work History
Server Trainer
HMS Host International
Charlotte, NC
06.2022 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Server Trainer
STIR
Charlotte, NC
06.2021 - 06.2022
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Food Service Professional
Hugh Chatham Health
Elkin, NC
11.2020 - 06.2021
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Oversaw banquet events from planning stages through execution, collaborating with clients to ensure seamless experiences for all attendees.
- Coordinated catering orders effectively, working closely with clients to accommodate their specific needs and desires while adhering to budget constraints.
- Served patients and cared for them during each and every interaction, making their importance known and personalizing every meal for them
Internship
Carolinas Hierarchy of Needs
Charlotte
11.2019 - 11.2020
- Non-profit working to raise funds for the homeless, veterans and low income in Charlotte area
- Grant writing and researching
- Volunteering to raise funds for the organization
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
Waitress
Outback Steakhouse
Charlotte
02.2019 - 03.2020
- Social skills and interpersonal skills used
- Prior knowledge of history of restaurant
- Necessary to be prompt, attentive, along with strategic planning daily
- Teamwork used daily
- Passionate about learning and committed to continual improvement.
Caregiver
Private Care
06.2017 - 07.2018
- Provided individualized care for a patient with dementia
- Assisted patient with simple tasks
- Stayed overnight in some situations and for multiple days
- Assisted clients with activities of daily living, promoting independence and quality of life
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Cashier
Speedy Chef
04.2014 - 08.2017
- Greeted customers, took orders along with other labor
- Maintained a clean restaurant
- Counted registers at end of shift.
Education
Masters - Management
University of North Carolina at Charlotte
12.2021
Bachelor of Science - Health Resource Management
University of North Carolina at Charlotte
05.2020
Associate in Arts -
Surry Community College
05.2018
Skills
- CPR certified
- Experience with Microsoft Office
- Member of The American Mock World Health Organization at Charlotte
- Member of Health Systems Management Association
- Member of The National Society of Leadership and Success
- Effective Time Management
- Exceptional communication
- Policy Enforcement
- Attention to Detail
- Critical Thinking
Timeline
Server Trainer
HMS Host International
06.2022 - Current
Server Trainer
STIR
06.2021 - 06.2022
Food Service Professional
Hugh Chatham Health
11.2020 - 06.2021
Internship
Carolinas Hierarchy of Needs
11.2019 - 11.2020
Waitress
Outback Steakhouse
02.2019 - 03.2020
Caregiver
Private Care
06.2017 - 07.2018
Cashier
Speedy Chef
04.2014 - 08.2017
Masters - Management
University of North Carolina at Charlotte
Bachelor of Science - Health Resource Management
University of North Carolina at Charlotte
Associate in Arts -
Surry Community College